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Courtyard by Marriott Gastonia – reviews, photos

3.0 of 5
1856 Remount Road, Gastonia, NC 28054
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Courtyard by Marriott Gastonia
Courtyard by Marriott Gastonia
Courtyard by Marriott Gastonia
Courtyard by Marriott Gastonia
Courtyard by Marriott Gastonia
Courtyard by Marriott Gastonia
Ranked #3 of 16 hotels in Gastonia
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    12
    16
    5
    2
    2
Date Rating
Mebane, North Carolina
1 review
2 helpful votes 2 helpful votes
“BED BUGS”
1 of 5 stars Reviewed 12 March 2011
2
people found this review helpful

We arrived on a friday afternoon and was very pleased with the apperance and service that we experienced. The next morning I was laying in the bed and felt like something was crawling up my neck and just thought it might have been my hair: however after some investigation into this we found BED BUGS in our bed. I then called down to the front desk and they said they would move us to another room. I sent my husband down to the other room to check it and there were no bed bugs that we could visually see. The next morning that I woke up in the new room I was having a great deal of pain in my sinuses and come to find out the whole wall against the window was full of BLACK MOLD. This trip was a nightmare!!! I spoke with the manager about this situation and he told me that they didn't have BED BUGS and I told him you most certainly do, I have pictures and will send them to you right away. I sent him all the pics that I had and he still told me that those were LADYBUGS LOL!!!! The general manager told me that he would refund my full amount of money for our stay and he never did....This company is not worth it so please don't waste your time or your money staying there!!!!!!!

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask carolinagirl1974 about Courtyard by Marriott Gastonia
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Charles Jones, Manager at Courtyard by Marriott Gastonia, responded to this review
18 April 2011
Thank you for your choice to stay with us and to share your experience. We do hope to accommodate you again in the future. We have been inspected by professional pest control and the different companies all confirmed the pests you found to actually be Lady Bugs. I am most grateful that they were indeed not bed bugs. We take such claims to be very serious and we are working with our vendors to cut down on the "Lady Bug invasion". Thanks again for your comments. Travel Safely!
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New York
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Hotel has gotten old and tired”
2 of 5 stars Reviewed 27 January 2011

Stay here often and have watched the deterioration of this property over the past few years. No longer up to typical Marriott standards. Location sells it, but expect issues with the TV ( antiques ) , plumbing, hot water availability, etc, etc.

  • Stayed January 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Charles Jones, Manager at Courtyard by Marriott Gastonia, responded to this review
18 April 2011
Thank you for taking the time to share your experience about your stay with us. We do realize that we have a few ongoing projects to complete to maintain our hotel. We have addressed most of which you mentioned. We take pride in our property and the loyal guests that make our hotel their home. I would like to extend a big THANK YOU from the entire team for sharing your great comments about the cleanliness and the service you received. Please stand by for our full lobby renovation introducing "The Bistro" to Gastonia, NC. We hope to accommodate you again in the future and thanks for staying with us.
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West Jefferson, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
“I stay here often and love it”
4 of 5 stars Reviewed 2 November 2010

This is a wonderful place to stay. The ladies to cook the breakfast in the morning are very nice and attentive.

  • Stayed September 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dissatisfied44 about Courtyard by Marriott Gastonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Top Contributor
90 reviews 90 reviews
Reviews in 54 cities Reviews in 54 cities
84 helpful votes 84 helpful votes
“Just average. There were a bunch of little problems!”
3 of 5 stars Reviewed 31 October 2010

In Gastonia, the Courtyard and Fairfield Inn are located next door. In fact, they nearly share the same parking lot. They are also owned by the same franchise company. We decided to try the Courtyard instead of the Fairfield, but was disappointed.

The staff were friendly and the room was clean. However, my wife complained there was an odor in the room. The bed in the Courtyard has better pillows and the mattress feels more comfortable, but thats about it. Breakfast at Courtyard features fresh cooked eggs, meats and fruit, but it is also $8.95 a person, whereas the Fairfield Inn breakfast (microwaveable items) is included in the room rate.

What bothered me was the little things:
1) I tried to print an e-mail with the lobby computer, and the printer was down. No one had any idea how to fix it, so I was unable to print my document.
2) Every Courtyard has complementary tea and coffee, but when my wife went to get a hot tea, there wasn't any cups or hot water.
3) In our room, the window would not lock. Granted, that we weren't on the first floor, so it probably wasn't that much of a safety issue, but it should not happen at a Courtyard
4) The hallway had a mildew or musty smell.

Bottom line, we did not see the "value" of staying at this Courtyard versus the neighboring Fairfield Inn.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Harrisonburg, VA
Senior Contributor
23 reviews 23 reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“Not the best . . .”
3 of 5 stars Reviewed 20 September 2010

We stayed here as part of a conference for work. I was somewhat surprised with the little things that, seemingly,everyone in our group was having problems with. One person's A/C wasn't working; in my room, the design of the bathtub and clogged showerhead let large amounts of water leak into the carpet in front of the vanity sink -- right below where the electric plug was! Maybe it was because it had been recently renovated with the new Courtyard design concept, but I was left unimpressed.

Stayed July 2010, travelled on business
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Additional Information about Courtyard by Marriott Gastonia

  • Courtyard Gastonia
  • Gastonia Marriott
  • Gastonia Courtyard
Address: 1856 Remount Road, Gastonia, NC 28054
Price range (per night):* INR5,294 - 7,858

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