Stayed overnight for a business meeting as I ususally stay at Hamptons because of the excellent experieince. Instead, my only night in Gastonia was met with disappointment. My 2 chief complaints were I left a $40 bottle of Shampoo in the room, and when I checked out I had left it in the shower. I called that night, and they said "There was no bottle left in the room". I assured them that I left it there, and was told they would check with the housekeeping supervisor, and again said it was not there. I rechecked my car thinking perhaps I overlooked it despite me remembering I left it their, and no-it was left there. Next, when I checked in, they asked me for my Hilton Honors number, which I gave them. Come to find the next day when I called the 1-800 number to verify points, they have no record of my number in the system. So, apparently, the folks in Gastonia will take your Honors Number, and if no number shows, they don't take the opportunity to tell you there is no number on your account-They pass it over as if you have received the credit. There was no effort to reimburse the new bottle of expensive shampoo I left.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 March 2012
I apologize that you expereinced problems with your stay. I am aware that you left your $40 bottle of shampoo in the room upon checkout, but I can assure you that our housekeeping staff would never purposely discard something that one of our guests wanted. The only explanation I can offer is that there is really no way to tell that a bottle of shampoo is worth $40. Many guests leave leftover toiletry bottles in the showers/bathroom every day, and the vast majority of those bottles are intended to be discarded by the housekeeper. I apologize again, but there was no malicious intend to discard your shampoo bottle.
In regards to your Hilton Honors number, there is a 2 week processing time to receive credit for your stay, so if you called the next day there would be no record of your points. I have never had a complaint of our front desk staff bypassing a Hilton Honors number before (as it makes it much easier for us at check-in), so please allow me to apologize for that isolated incident. Please contact me directly if you indeed did not receive Hilton Honors points for your stay and I will correct it immediately. If that is the case, I will also be glad to issue bonus points for your trouble. My email is Nicole.Bolt@interstatehotels.com, or feel free to call me at (704) 866-9090. Thank you for allowing me to fix your problem.
Sincerely,
Nicole Bolt - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
