My wife and I stayed here while attending a wedding. The room was nice, the price reasonable, the clerk friendly. After returning home, and FOUR DAYS later, I received a letter informing that we had been charged an additionall $200 for smoking!! Not spring chickens, and non-smokers, (wife is an R.N.) we were stunned. We had no guests during our brief time in the room. Thinking it was all a mix-up, I called immediately. Without going into detail, I must say that the response (or lack of) that I got then, and in the ensuing week was perplexing, to say the least. I know these things happen, and I spent decades in retail, so I sympathize with all business people. I guess we'll never know exactly what brought about these accusations/charges; but with just a bit less indifference and a more open mind, I think this would have been handled much better and more quickly. We did finally get a refund, never really got an apology. This turned an otherwise nice memory into a nightmare.

Stayed at this hotel because of a late business trip booking and other hotels were all booked. Plus we were trying to cut travel budget. This place is really cheap...and that's about the only good thing about it. The outside is gaudy, ugly and slightly unsafe area. The rooms itself were ok but the faucet broke and the cleaning people barge in regardless of signs.

The rooms were ok but not so great. So if you have a choice, stay away and take the cost increase to stay at a better hotel. I'm surprised that Best Western is associated with this place since I thought they had a good reputation (not anymore after staying here).

I was completely satisfied with my stay at this hotel! Front desk staff was reassuring and very helpful, explaining their emergency procedures for tornado watches. While I was here, a tropical storm was approaching the coast, so tornadoes were possible, but I doubted they would appear as far away as Garner. Either way, it's nice to know that they are prepared for such things. As for my room, it was spacious for a room with two queen beds. The bathroom was pretty big too, with lots of counter space. The beds were so comfortable, I hardly wanted to leave mine in the morning. My only problem here was that, unlike all other Expresses I've stayed at, the complimentary breakfast had no scrambled eggs or bacon. What they did have was just fine though. The best part is that if you're looking for a real restaurant, for any time of day, there is a Cracker Barrel right next door! This was a very pleasant, clean, and enjoyable stay.

Because of bad experience in the distant past, I avoid Holiday Inns, and in fact, stumbled in here by accident because of signage that confuses it with the next-door Comfort Inn. We stayed here anyway, and it was excellent. The staff was friendly and helpful, the room roomy, everything worked,everything was clean, and while breakfast was nothing to get excited about, it was fine. I'd stay here again.