I travel quite a bit on business and I am a platinum member of the HI points program, meaning I spend a lot of time at Holiday Inn properties. Generally, I have no problems, most HI Express are not the Ritz but nice and clean with a great breakfast bar.

I think that is why I found my visit this HI Express so disappointing. The biggest problem was our room and second the staff. We checked in, got to the room and first thing I notice is a beer bottle cap stuck into the stucco ceiling, kind of nasty. Next two lights in the room with burn holes in the lamp shades, and a phone that did not work. In addition the bathroom was nasty and our covers on our beds, both of them, had burn holes also.

The front desk simply shrugged when I told him of our problems. We were only staying 2 nights so we toughed it out.

If you are a fan of comfortable reasonable travel I would normally highly recommend any HI property, this one however was a BIG disappointment.

This hotel was adequate, but I expected better from a hotel in the Holiday Inn chain. The front desk service was not very good. We had reserved and confirmed a crib. At check in, we were told that the crib "was broken". When I asked what they suggested my family and I do I was told to go to a different hotel. That's not very service-oriented nor is it appropriate. I was able to repair the crib myself so all was well.

We had 5 rooms booked in a group for a total of 12 nights. 4 of thr 5 rooms experienced varying levels of bad service from the desk staff.

Also, the toilets don't have toilet seat covers. We had to stop our child from flushing things several times. Covers wouldn't be too hard to install, would they?

Otherwise, the hotel was clean enough and is very conveniently located.