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Sleep Inn Garner – reviews, photos

2.0 of 5
105 Commerce Pkwy, Garner, NC 27529-7924
Hotel amenities
Sleep Inn Garner
Sleep Inn Garner
Sleep Inn Garner
Sleep Inn Garner
Sleep Inn Garner
Sleep Inn Garner
Ranked #4 of 10 hotels in Garner
3.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    12
    3
    1
    1
    7
Date Rating
Jacksonville, North Carolina
1 review
“THE WORST HOTEL AND CUSTOMER SERVICE EVER”
1 of 5 stars Reviewed 27 September 2011

The staff charged our credit card several times and could not figure out how to fix the problem. There was pubic hair in the sink. The owner Mina Palmer would not appologize and after waiting THREE hours to fix the credit card problem she refused to even comp the room. Horrible customer service! Beware...they even took personal bank account information out of hotel and would not return with it by saying their fax machines were down. To sum it up,DIRTY, RUDE,HORRIBLE CUSTOMER SERVICE.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda Jackson, Owner at Sleep Inn Garner, responded to this review
25 October 2011
Dear Guest,
On 9-26/11, you were checking out of my hotel at approximately 10:30am, there seem to have been an issue with your charges and your mother told the Front desk agent about them and that there was a hair on your sink, so she gave you a $10.00off your room rate. then there was an issue with the shuttle charge and she fixed that issue. if you make to many correction to a Debit card your banking institution will block the card which is what happened to your Debit card.I have talked to all of my front desk staff and every one went out of there way to help you out. The GM went to the bank of the hotel to get them to try and fix the matter. But you took offense to that too. What would you have us to do. You stated you were not leaving this hotel until this mess was straightened out, so we did what we deemed necessary to fix it.
your initial charges was $108.51 the front desk agent took off the shuttle and some of your room rate $10.00 which left you owing the hotel $77.51, and it is my understanding that the problem came up when you wanted $31.00 credited right away to your Debit card, as I'm sure you have found out since yesterday it doesn't work like that with a Debit card. My front desk staff tried to explain to you that it would be credited back to your account but that wasn't good enough which is why we went to our bank to try and fix it. which provided all the information that you bank required to get back your $31.00. you also wanted free room as well as some type of coupons for free stays in future at choice hotel property. The front desk replied that this was more than she can do for you. In my 8 years with this hotel NO ONE has ever treated my front desk this INHUMANELY. There is a civilized way to resolve things. My staff did nothing wrong in this matter. they went out of their way to resolve this matter. you were threatening to call the police. maybe that would have been a better approach then what you have put my staff through. you also send health department person to come and check our property. We appreciated all of our guest. but you are one we do not have the ability to make happy and for that I'm deeply regret ed.


Thank you
Amrut Parmar
Managing Partner
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richlands va
1 review
“Good Time in Garner NC”
5 of 5 stars Reviewed 17 September 2011

I stayed at the Sleep Inn this past weekend to go to the Jason Aldean concert at Walnut Creek, things got a little crazy when there was a wreck on I-40 but the staff got things pulled together and got us to the concert by taking a different route. Most of the problems that occurred were caused by the patrol officers that working the concert but once again the staff held things together and got things done and got us back to the hotel, like I stated earlier things got a little crazy with all of the traffic but other than that I really enjoyed my stay and I will return the end of the month to go to the Brad Pasley concert. The hotel is very nice and the staff make you feel like you are at home a very nice group of people, the general manager is right in there with the rest of the staff trying to be sure that everything is running smoothly. I would commend the Sleep Inn for that reason alone. The Staff make you feel like they really care about their guest a added plus.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Wilmington, North Carolina
1 review
“Tricked us”
1 of 5 stars Reviewed 4 September 2011

NO LONGER HAVE VIP FOR WALNUT CREEK. This hotel had been used by others because they offered a VIP package for Walnut Creek. When we made our reservations it was made clear to the staff we were staying there for that reason. We were not told at the time reservations were made nor at check in that they no longer offered this. They also failed to tell us at check in that we were paying $10.00 each for a fan ride to Walnut Creek. Not until we were in the fan and pulling into the concert did we find out that we did not have VIP passes. Will not stay there again even if its not for a concert.

  • Stayed August 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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10 helpful votes 10 helpful votes
“Good value and pet friendly”
4 of 5 stars Reviewed 1 September 2011

A solid room for $65 a night. Nothing fancy but it was clean and what you should expect from a 1.5 star hotel. The walk-in shower was spacious and had great water pressure.

Service only gets a 3 from me because check out took over 20 minutes. I had to find the front desk clerk who was in the kitchen washing dishes. It wasn't her fault that she had to multi-task, but management should schedule employees better.

The hotel takes pets, which is becoming rarer, which was one of the selling points for us. Overall, it's a great stop if your traveling down I-95 or I-40.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ChrisInSC about Sleep Inn Garner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Anglia, UK
Top Contributor
55 reviews 55 reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
“How do they do it for the price ...........??”
5 of 5 stars Reviewed 12 August 2011

Okay, for $59 we were expecting adequate at best. What we got was BRILLIANT! Our second Sleep Inn of the trip and just as good as the first (Winchester VA) but even cheaper. So the location is not exactly central or scenic but the hotel itself was everything you could wish for. Clean, newly decorated, everything functioning as it should, plenty of free parking, exceptionally friendly staff who greet you with a smile and pleasantries, good breakfast, large rooms with comfortable beds and good quality linens, towels that go all the way around your body with some to spare (not skimpy little things that mean you have to use all of them after one shower). Couldn't find fault with this hotel. Excellent.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sleep Inn Garner

  • Garner Sleep Inn
Address: 105 Commerce Pkwy, Garner, NC 27529-7924
Price range (per night):* INR4,068 - 4,458

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