It has been a week since I checked into the Garner Econo Lodge, Sunday, November 7th, for two nights. It was around 5:00 in the afternoon and the lady at the desk was very nice and accommodating. My room was nice and clean; what I would expect from an Econo Lodge price. However, when I woke up the next morning, I had seven tiny raised, red, itchy bumps in a row on one arm and two bites on the other arm. I got ready for work and packed up my things and put them in my car. When I told the guy at the service desk about the bites and showed them to him, he was taken aback. I asked to speak to the manager but she would not be in until 8:00. After getting to work, I called the manager who at first said the room was cleaned and that no one had reported any bugs. She said that they would get an exterminator to check out the room. I had no time to check into another hotel so she gave me another room-which I had no problems with. I immediately started putting hydrocortisone cream on the bumps and am now taking benedryl. This whole situation was unnerving but because of my job, I had no time to worry about it. Just a few words to travelers who stay in hotels, pull the covers back and check thoroughly for bedbugs! These bites are hard to prove as bedbug bites but I feel strongly that those critters got me!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 May 2011
Thank you for sharing your concerns with us. We do take such matters extremely seriously and I can assure you that we have taken swift and drastic measure to ensure that our hotel is bug free. After you contacted the hotel, we immediately notified a professional exterminating service to thoroughly inspect the room for bed bugs. They also imspected other rooms and I am very happy to tell you that we have not found any bed bugs in our hotel.
However, as a result of your concerns, we have provided extra training to our housekeeping staff to prevent any occurance of bed bugs. All of our new hires are thoroughly trained in bed bugs.Furthermore, our managemnt regularly inspects each room to ensure that we provide clean, comfortable and bug free accommodations.
We would love for you to give us opportunity so that you may see first hand the quality and value we provide to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC