Our stay in September was wonderful! Arrived very late, luggage did not, but front desk person was most welcoming and helpful - tried his best to do everything he could to help smooth out the "rough edges" from this stressful experience.

However, the stay in October was about opposite - front desk person (not same as before) was most unpleasant and not welcoming at all. Upholstery of the one armchair in room was filthy; someone had thrown up in the parking lot just outside our door, coffee machine in lobby had all lights blinking as if empty (although we were assured that it would work if we tried), "Free Wi-Fi" did not work as promised. Breakfast foods must never be replenished, as we never did get to the room before all the warm stuff (biscuits and gravy) were gone; even the milk for cereal was not sufficient for two bowls.

I will say, however, that in the evening, when the first gentleman (from previous visit) came back on duty, he was charming, friendly and most apologetic about our problems.

Even though it sounds like a great value for the dollar, my money will go elsewhere.

My husband and I stayed 2 nights at the Quality Inn in Forest City to attend the funeral of a family member. We arrived about 6 pm in the evening, needing to get freshened up and dressed quickly for a family gathering, but our room was not cleaned at that late hour! The housekeeping staff was very helpful and friendly and helped us get ready and on our way. The next morning we tried the continental breakfast, but the waffle batter was empty, and when we used the toaster, it blew a fuse and no one was there to fix it. The staff all seemed to have trouble with the English language. We called the front desk about 10 pm one night with a simple question, and the desk person said he would call back in 1 minute, We called again in 10 minutes, he again said he would call us right back, but after many calls and many promises that he would call us right back, we gave up. The bed was very comfortable and the room was clean. I would probably stay there again, but be aware of issues.

The rooms are clean with refrigerators and microwaves, but the setting is a bit scary. The hotel is located in a industrial section surrounded by gloomy buildings. Right now there is a homeless guy in the lobby eating popcorn with the apparent approval of the desk attendant. Compassionate yes, but not appropriate.
Next time I would stay across the highway in the Holiday Inn express if the rates were comparable.
The two 5 star ratings on the site are obviously shills.

My family and I stayed at thsi hotel for a family funeral. I submitted my card at check-in and it was charged before my family checked out - first problem. I left a day before my family and when my mother attempted to check out using her card the front desk manager told her, "your daughter already authorized payment on her card." My mother thought that sounded weird and when she insisted on paying, they told her it had already been charged to my account. Not only had they charged me, they over charged me! I immediately stopped payment and the jerks charged me again - or should I say, overcharged me! I never signed anything authorizing these charges and am now spending all this time on the phone with my bank clearing it all up! Ridiculous! I would never stay here again.