My family and I were traveling from New Jersey to Orlando and decided to stop off of I-95 to rest halfway through the trip. It was a little after midnight, and we were all tired. Granted, I have learned my lesson - ALWAYS research the places you are going to stay before booking. The woman at the front desk was completely rude and ignorant. I asked her for a receipt or some verification after she swiped my card for 3 rooms and she stated "We don't give receipts". So then I asked her what the total was that was charged to my account and she stated "I don't know, I guess you'll find out in the morning" and turned away from me again. ??????? Really??? I then was forced to write all three of our cars on a piece of paper - just the make, model, and color - stating that the hotel was not responsible for any damage or stolen cars. I have NEVER been to a hotel that required me to do that. Usually a sign posted is good enough for me. So that right there was shady to me, but we had four little kids with us and 3 pets and we were all exhausted. When we got into the rooms, it smelled like my grandmom died in there. The curtains were ripped, there was actual feces/urine stains on the toilet seat, the sheets were stained, and there were cockroaches crawling on the floor. When we walked outside to debate whether we should stay or leave, we were being stared at by people sitting in their cars and on the balconies, almost like they were waiting for us to go to sleep. It was almost like a straight-up horror movie. I work in Camden, NJ and I know a bad area when I see one. So I packed everyone up as fast as we could and went back up to the front desk to explain to the ignorant woman at the front that the hotel was extremely unsanitary and we did not feel safe staying there with 4 small children. She somewhat chuckled at me, threw a card through the glass window, and said "Call this number, you may or may not get your money back". We then called the cops, and when they arrived they said "Welp, they got you. They have a policy stating if you stay longer than 10 minutes you don't get a refund. This place is known for scamming people, cars getting broken into/stolen, and people get hurt here. If I were you, I'd get into your cars and drive as far away as you can". It's pretty bad when the policeman, who lives in Fayetteville, is telling tourists to get as far away as they can. I filed a dispute through my bank and called the number on the card the woman at the front handed me. I called, and called, and called.....and every single time it went straight to a voicemail. The last message I left I threatened to file a civil suit against the hotel if someone did not call back, and within a few minutes I received a call back. I explained to the woman on the phone my problem, and how my account was charged $240.18 for horrible service and no stay. She informed me she was not the assistant manager, like the number on the card said, but she would talk to him and get back to me. When I asked her if I could talk directly to the assistant manager, she replied "He doesn't talk to people". WHAT?! HE DOESN'T TALK TO PEOPLE?! Is this guy part of the mafia or something?! Seriously, isn't that an assistant manager's job, to talk to people that are having issues?! So a few hours later this mysterious assistant to the assistant manager calls me back and tells me the assistant manager agreed to give me refunds on 2 of the hotel rooms, but not the third, because the housekeeper found trash in the trashcan......HAHAHAHAHAHA!!! trash IN the trashcan?? We had already noticed trash IN the trashcan from the second we walked in the door. I was shocked it was in the can and not on the floor! Not to mention, urine/feces stains in the bathroom, ripped curtains, cockroaches, a horrible stench, dirty sheets..... And this ignorant low-life who can't even talk to me on the phone has the audacity to tell me that I left trash in the trashcan??? How bout you get the crap stains off your toilet?? Or wash the sheets?? Or get a someone in there to bomb the place?? Or just knock the whole building down and start over?? I cannot believe a well-known chain of hotels can be so shady and have the boldness to charge $80 per room in those conditons!! My dog was scared!! Oh, and if you do decide to knock down the whole place, make sure to also FIRE the entire staff - including housekeepers (if they truly do exist), clerks at the front, SECURITY (haha!! what a joke!), and EVERY SINGLE MANAGER!!!!!!!
- Ramada Inn Fayetteville
- Fayetteville Ramada
- Ramada Fayetteville
