My family and I came into town to visit my mother before she deploys. We booked a double with a rollaway on the Comfort Inn website. To be clear, the site gave me the option of requesting the rollaway and I made sure I put that there would be three adults and two children.I also noted that one guest in the room is handicapped so we would need a room close to the elevator. When I called the hotel shortly after booking to make sure my requests could be met I was told the rollaway would be no problem but that I would have to wait until the day I arrived to see if a room close to the elevator was available. What part of a guest being handicapped is not understandable? Working in the hospitality industry, I pre-assign guests into rooms meeting their requests on a regular basis. I was shocked that the desk agent I spoke to was flat out refusing to do so for me. To make matters worse, on our arrival THE VERY NEXT DAY my grandmother was told that there was no record of that request.

We were assigned a room near the elevator, and the room was nice. Clean and comfortable, and we enjoyed the decor. However, I did notice that the comforters on the beds had significant staining and need to be replaced. I stepped out to get food and when I came back there was a crib in the room, not a rollaway. Upon speaking to the front desk we were told that rollaways were not allowed in double rooms because of fire codes and that my son could either sleep in the crib or we could get two rooms. Never mind that I was given the option of a rollaway on the Comfort Inn site or told it was ok when I called the night before. I'm sorry, but I find this inexcusable.

To finish, my main complaint was the staff. Before going to sleep, I called down to the desk to see about getting an extra blanket for my son since he was going to have to sleep in a crib at 6 years old. It was only 7:30. I was told by Kia at the front desk, and I quote "I ain't got no access to housekeeping right now and even if I did I can't do that right now." Excuse me? So I asked her why they didn't have any blankets available at the desk and was there any way I could get one because there weren't any in the room ans got flat-out told no.

This hotel is in a great location, is clean and has a good breakfast and comfortable beds but due to miscommunication, an obvious refusal to serve guests by the staff and nasty attitudes we will never be back.
.

First of all, let me begin this review by saying that MOST of the people that work there are nice and somewhat helpful. Some front desk personnel do not know proper procedure at all and appear to have little to no experience and or training. I have not personally encountered any management any time I have been at the front desk area. I believe that is one of their major problems.

The rooms are somewhat out of date. This is an older hotel. The bedding is old and all three rooms I was moved to had stains inside the comforter that were significant. I would say that these comforters are not washed very often if at all. The towels are thin and the water pressure is low. The elevator reeks terribly of cigarette smoke in Building B. Smoking is allowed on the 4th floor and that there is a huge problem. According to one of the front desk personnel after I explained the problem, the smoke travels heavily down through the bathroom fans from the 4th floor onto every floor except the 1st floor. So even though you thought you were getting a non smoking room, surprise! The smoke was so heavy in the bathroom on the 3rd floor that you could literally see it in the air! The staff here does not seem to care about any issues that may arise. I even got an attitude from the morning girl after explaining the problem.

If you stay on the 1st floor in Building B, be prepared for noise from people coming in and out of the hotel at all hours of the night as everyone has to enter the building through one of two doors that slam very loudly every time they close. Also, the parking lot is directly behind some of the rooms and you have to deal with noise from their vehicles in the same manner. All this inconvenience and lack of sleep just to avoid all the cancer causing smoke on the upper levels!!! Just not worth staying at this place at all!!!!!!!!!

The breakfast or lack there of I should say is mediocre at best. They have no shuttle for transportation either. I was moved to 3 different rooms and in each one of them I could not control the heater/cooler in any of them. The thermostats in every room are inoperable. This hotel needs a major tune up but needless to say will not be getting my business again. I stay at only 2 chains over a hundred nights a year and my company has over 20,000 employees that travel as well. Most of us stay for at least 7 nights each time we stay. We all compare notes on where to stay. I can guarantee this place will never see my business and (many others) again.

My name is Gregory Singleton! I was honored with the opportunity to stay at the Comfort Inn near Fort Bragg during FSU Homecoming weekend (Oct 14 - 16, 2011). Ms Iesha at the Front Desk and Ms Boddy the Breatfast Attendant truly provided AAA plus service.

There will be NO question as to where me and the rest of MY homecoming crew will be staying whenever I visit the Fayetteville, NC area!

Special KUDOS to them BOTH!

Gregory Singleton

I booked this hotel when I was going to fayetteville to visit my boyfriend who is at Ft. Bragg. The location is great, cant be beat, close to the mall and restaurants. The hotel itself is nice, very update to be a comfort inn. My mail issues with the stay was the elevator was broken the whole time I was there, and housekeeping kept barging into my room even though I had the do not disturb on the door. All in all ok value for the money.