OK, I had to find a decent motel at 4am-this overall looks pretty good...Yet management team, a discourteous Indian man & wife, often more concerned with conversing with one another or on phone in Hindi or watching tv rather than acknowledging/interacting with 'guests'. Granted I checked-in 7hrs prior to 11am, but obviously room was vacant & paying customer, so if they must charge me-charge those 7hrs-but NO-charge 4 days instead of 3!! Also, I found when checked my statement that I was charged not only additional day, BUT $60-?. Went back in person to ask & after much evasion & indifference the Indian manager admitted to the additional day charged & explained $60 charge was due to me harboring a pet/animal in room & they had strip/clean all (they take small pets at $25 fee per day/per pet)..?! So I tried to explain I had lived with multiple cats, & fur,etc.! all over my bags, clothes, etc. & that's where that had come from! BUT he'd have none of this or that I could provide evidence, & basically told me I was a liar! He wouldn't tell me the actual owner of motel & only gave me their card/phone number/address & coldly dismissed me! MOREOVER, after checkingin I struggled with all my bags having to go around to main entrance/lobby, opening two doorways, & manuever past a mostly blocked (with stacked large boxes) hallway to my room--DUE TO side doorway/EMERGENCY EXIT being locked/bolted both Inside/Outside, AND despite inquirng this door was Never Accessible/Could Not Be Use As Mapped/Stated Emergency Exit !!! Glad to get out of there, but unsatisfactory service & unsafe accomadarions! ALSO, pictures they show are misleading...not that immaculate & pool looks large, but in reality is quite small. Felt very scrutinized & uncomfortable....
Room Tip: all rooms pretty much the same
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 December 2011
It is unfortunate when anyone has to suddenly find a place to stay after midnight. However, our policy to pay for an entire night, even though it is after midnight. It is a practiced hotel/motel policy.
We do accept pets when declared at check-in with a nightly pet fee. It was noticed during cleaning that there was an unusal amount of pet hair in the room which required extra cleaning.
We are constantly updating the hotel, yet we would never put our guest as risk while updating by blocking emergency exits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC