Looked like a nice hotel upon entry. As we walked back to the room, the hotel began to look dingy and dirty, when we noticed a HUGE alien-looking cockroach (or waterbug) on the ceiling of the hallway. The lady at the front desk wouldn't even go look at it - she just gave us our money back.
Also, just for the record- We had booked a king room, but were initially given a double room right next to the elevator. My husband had to talk to the front desk to get us upgraded to the room we actually paid for. The beds were really old, and the sheets didn't look clean. The cockroach sealed the deal though, and we left. We paid the extra $50 and stayed at the Hilton Garden Inn, which was absolutely worth it!

This was a stop over on our way home from Florida. My biggest complaint was the location. We made the reservation when we where in Florida and did not have access to a computer. It was done on the phone through my husband's reward account. He was given the impression that this hotel was close to I-95, however it was a good 8 miles off! If you have a reason to be in Fayetteville, then I would recommend but if you are traveling I-95 this is not a good pit stop.
With that said, I liked the hotel itself. Check in was quick and without problems. The clerk was very helpful and even gave us a good recommendation for dinner that night. The rooms were clean.

My stay started off a little rocky - the night manager while checking me in took a call from her daughter then started arguing back and forth with her, then took a hotel-related call. I didn't feel like I was given any attention. The room was adequate - clean, but located next to vending/ice. Fortunately it was a quiet night. Wi-fi worked great. Breakfast in the morning was one of the most expansive spreads I've seen at a Hampton. Very nice! Lots of shopping/restaurants in the vicinity.

We stayed two nights at the Hampton Inn Fayetteville Cross Creek Mall location in September of 2008. My overall impression is that it was good, but not great.

First off, if you are not familiar with the area, it's a little complicated trying to find the entrance to the hotel. Once we figured it out, it wasn't a problem, but it wasn't exactly straightforward.

The room was typical size, and the beds were pretty comfortable. It had the (now) standard Hampton white comforters with a pile of pillows to choose from.

The bathroom was clean, and adequate. Although the fluorescent light in the bathroom worked when we got there, the next morning it flickered, but wouldn't come on. I made a quick phone call to the front desk about it before we left for the day, and when we returned, the situation had been taken care of. Good service is always appreciated!

One thing I like about Hamptons is that they include a hot breakfast, not just a continental breakfast. This hotel had prepackaged breakfast entrees in a refrigerator, with microwaving instructions. Not as good as what I've eaten at other Hamptons, but I can understand why they'd go that route -- they don't have to hire someone to warm and serve the food.

Overall, it wasn't a bad experience. It was a little pricier than other Hampton Inns I've stayed at, but pretty much in line for the area -- I shopped around before booking it.

On the positive side: when we first went to our room, neither of our keys would work. The desk clerk gave us new ones, which did. A few minutes later, she called and checked on us, to make sure we were able to get into our room. That was nice!