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Hampton Inn Fayetteville - Cross Creek Mall – reviews, photos

2.5 of 5
1700 Skibo Road, Fayetteville, NC 28303
Hotel amenities
Hampton Inn Fayetteville - Cross Creek Mall
Hampton Inn Fayetteville - Cross Creek Mall
Hampton Inn Fayetteville - Cross Creek Mall
Hampton Inn Fayetteville - Cross Creek Mall
Hampton Inn Fayetteville - Cross Creek Mall
Hampton Inn Fayetteville - Cross Creek Mall
Ranked #15 of 48 hotels in Fayetteville
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    2
    10
    2
    1
    1
Date Rating
maryland
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
“Very friendly staff”
4 of 5 stars Reviewed 26 January 2012

Stayed here for a soccer tournament with my daughters team. Hadnt stayed at Hampton Inn before so I was not expecting much. Very pleasantly surprised, the staff was very kind and helpful from check inn to checkout. The hotel was sold out, but the breakfast was always stocked well and fresh. Beds were comfortable ,although I would have preferred an option for queen beds. Only complaint was the breakast room chairs were dirty, lots of spilled drinks on the upolstery,yuk. Otherwise, very satisfied

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Ridge, Virginia
Top Contributor
57 reviews 57 reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“Great location, comfortable room and bed, wonderful hospitality!”
4 of 5 stars Reviewed 19 November 2011

This is the perfect place to stay when visiting Fayetteville. Not only is it across the road from the mall, there are literally dozens of very good restaurants in the area. The rooms are cozy, the beds are above average, the staff friendly and very hospitable, and they serve not only a nice breakfast but had a managers reception on Tuesday and Wednesday evening, with plenty of food and liquid refreshment. Will definitely return!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Poonya for Fayetteville
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Ocoee, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“love it”
5 of 5 stars Reviewed 20 July 2011

i stayed at the hampton inn and loved it this was my second time staying there the rooms were very clean the staff was very very friendly and i love there breakfast

  • Stayed July 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urbana, Illinois
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Friendly Staff & Clean Room”
4 of 5 stars Reviewed 12 July 2011

All the staff were extremely friendly. The breakfast manager always started our day off great and made sure there was plenty of food for us, even when we arrived near closing time.

You could tell the hotel was older (bathroom was smaller), but it has been updated nicely. Big, flat screen TVs were a plus.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by keebj86 for Fayetteville
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
3 helpful votes 3 helpful votes
“NOT EVER”
2 of 5 stars Reviewed 16 June 2011
3
people found this review helpful

when booking this hotel, we knew that we were getting our monies worth, as my husband and I have stayed at Hampton Inn's located in different states, this hotel got a 4 star rating, based on the travel booking agent, i also confirmed it looking at the site, upon or arrival, i went in before my husband, the lobby/checkin area was what we both expected, check in went smoothly, we booked a non-smoking king room for 2 nights at 142.00 plus tax, we got to the 4th floor of the room SMOKING, at first we thought maybe one of the guest was not following the rules by smoking, well this was not the case, we were place on a smoking floor, smoking room, we went back downstairs, was told that this was the only room they had available and that they were sold no available rooms!!!! my husband and i decided okay lets make the best of it. it's HAMPTON INN we couldnt go wrong with the actual room even if it .was smoking, we entered our room, dingy, cracks in the bathroom mirror framing, the floor corners and floor, lamp had no pedestal holding it in place, the only thing that made the room okay was the TV, which we never turned on, because we had a large screen laptop with great movies. i will advise anyone going to the Hampton Inn located at Skibo Road, before confirming you want to stay. ask to be shown your room. we paid 316.00 for 2 nights. I have spent 90.00 at a Hampton Inn located in another state and didnt want to leave. oh yeah staff was friendly as they are paid to be, helpful no they were not at all. i dont believe that they care about reviews.

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask MRSBENNETT04 about Hampton Inn Fayetteville - Cross Creek Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Amick, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review
20 June 2011
Dear MRSBENNETT04,

Thank you for taking the time to write a review about your stay. I would like to apologize for the issues you had regarding your room and the staff. We seriously look into all feedback and I will discuss your review with our hotel's General Manager so we can promote better experiences for our guests.

Also, I am glad to notice in your review that you pointed out the friendliness of our staff. We pride ourselves in delivering service with a smile and I am happy to hear about our friendly staff.

Please feel free to contact me at the e-mail address listed below if you would like to discuss any of the issues regarding your stay.

Thank you again for your review,

David Amick
eCommerce Manager
david.amick@dalyseven.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hampton Inn Fayetteville - Cross Creek Mall

  • Hampton Inn Fayetteville
  • Fayetteville Hampton Inn
Address: 1700 Skibo Road, Fayetteville, NC 28303
Price range (per night):* INR5,321 - 8,009

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