I owe them more than my middle of the night review, but, oh well..We had a wonderful experience at this hotel! And I want to advise all hotels to be sure that their front desk is as welcoming as this one. Jahmed and everyone else were welcoming and professional. The mood was set... We had a wonderful night--even 'tho we had an adjoining room door where we could hear everything (actually, kind of fun). The room was updated and clean (I have allergies to dust mites, but everything was O.K.) The bathroom was small, but O.K.--it didn't matter--the front desk set a positive mood. Everyone on staff greeted and was friendly. Housekeeping (Carmela) ran to get us what we needed. Fantastic staff!! I don't demand service--but, it was lovely to receive it! Oh, yes, central to all venues. We walked to our wonderful show (Memphis,the Musical-greatest thing I ever saw from front row). We are too poor to use their restaurant or room service, but McDonald's is one block away and great for breakfast! I loved this hotel!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Thank you very much for sharing your thoughts and comments with us! Our warm and friendly staff enjoy receiving positive feedback, and they love being service superstars for our guests. We are so glad that you enjoyed 'Memphis', it had a great run here in Durham! The Durham Performing Arts Center has many wonderful Broadway shows headed to downtown this year, and we hope to once again have you as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC