Our room on the 7th floor was nice with a great view of the lake. The room was clean, although furnishings are a little dated. Check-in was quick and accurate. The warm cookies were a special treat. The room has a microwave and refrigerator which is a plus. I enjoyed the king bed, which slept very well. Breakfast was good, with a nice variety of items. We had a bad experience at dinner. We waited 5-7 minutes to be seated at an empty restaurant. The waitress who finally seated us had a great personality, which we enjoyed. The food was subpar for us, which means we did not return for dinner. Overall, I will probably try this hotel again to see if it just happened to be an off day.

I visit this hotel at least once or twice per year for the past 10 years
In that time the facilities have become a little run down and are in need of a refresh
The staff are extremely helpful and always remember your name
The food is good
They offer a free shuttle bus to my workplace in the US and to the local mall

Overall a very nice hotel with great, friendly staff. The location is right off I 40 which is convenient to most areas. South Point Mall 5 minutes away and the hotel offers transportation from the hotel and to shops/restaurants as well. Rooms are very big, but furnishings/lights are a little outdated and could be remodeled. Ice machines not on every floor, but overall that is a minor complaint. I would stay here again on future business.

I spent 1 night at the DoubleTree. Check-in was quick and I received my complimentary cookie. That was it for special amenities though (no water or other goodies). The suites are huge, with two very large rooms, one with a sitting area, table / desk, and refrigerator and microwave, and the other the large bedroom. The room was clean and the bed very comfortable. The room was very warm when I arrived. I set the thermostat all of the way down and it was comfortable for sitting within a few hours, but I still found it too warm for sleeping. The hotel was quiet. One annoying thing was that the LCD clock did not have a light, so every time I'd wake up (because I was too warm) I had to turn on the room lights to see what time it was. The hotel also has an exercise room with the usual equipment, but it does not open until 6:00 in the morning. This can be kind of annoying if you want to exercise, shower, and eat breakfast before work, because it means that you and everyone else who wants to do the same thing needs to be there right at 6:00, so it is very crowded. It seems to be set away from the guest rooms so I don't really understand why they don't leave it open 24 hours. Of the three hotels I stayed at on this trip it was the most expensive, and while the room was the largest it otherwise offered the least.