I was here for work....so it was important that I was able to focus; and get a good nights rest.

What I liked:
Great location - easy to access interstate and Streets at Southpoint. A nicer mall, decent chain restaurants, movie theatre, etc.

What I didn't like:
The hotel was set up in a square - with rooms around the inside perimeter. The bar / lobby area was set up on the groud floor beneath all the rooms. I'm not sure if the people in the bar were just extraordinarily loud - because it wasn't terribly busy - but their voices were amplified and I could always hear converstation below.

Not a deal breaker - but something that I certainly noticed.

I booked for two nights in a queen room, counter clerk a chinese guy tried to give me a room with two full beds which I declined but he insist that i take this room or take off (he was very very rude) he eventually gave me a handicap room- this handicap room was horrible, made me feel like a dorm room, towels were torn, bath room floor was dirty- furniture was almost worn out, still had that thick tube TV. I would never ever stay in this hotel and would not recommend anyone to even deal with these rude people

This is a beautiful, clean, reasonably-priced hotel, but there are some things that are disappointing. First, the wireless internet is about the worst that I have ever seen. Out of the 20 or 30 times I tried to access the internet on my laptop over the four days I spent there, I was only able to get online 2 or 3 times. Secondly, the room keys mysteriously kept failing--and at the most inopportune times. It certainly isn't convenient to stagger, bleary-eyed, back to your 6th floor room at midnight, only to have to return to the desk to have your key fixed. This happened to us three times in four days, and three times in two days to our friends. Lastly, if you appreciate being able to attend the hotel bar for some adult beverages, don't plan on receiving acceptable service. The bartender we had was absolutely, completely, 100% worthless. I didn't catch his name, but he was a middle-aged white man with dark hair and glasses. Terrible.

The one bright spot during our stay? A lovely gentleman named Devon. He did absolutely everything in his power to fix the problems and remedy our complaints. Unfortunately, there was only one Devon, and he didn't have the ability to fix everything.

I arrived in Durham during the same week President Obama pitched his jobs package. When I arrived, my rental car company had no availability regardless of my confirmation. I called the hotel and they sent a shuttle which arrived quickly with little wait. During my stay, the staff accommodated me by shuttling me around to the different restaurants. On my last day, my departure from RDU wasn't until late that afternoon and they further accommodated me by extending my checkout beyond their normal late departure time. I highly recommend this hotel and their comfortable suites.