I have stayed at this Extended Stay for nearly 6 mos. and can say without reservation that it is one of the worst facilities I've encountered in my years of travel due to it's POOR CUSTOMER SERVICE!.
I have ,nearly without exception, weekly come in from work to find my room uncleaned. Given that rooms are only cleaned weekly you'd think that attention to this could be expected.. NOT HERE!!! The responsibility for seeing that my room is cleaned rests with me the paying customer. I've discussed the matter with the manager on site with no correction of the issue and no honest interest in it's resolution. Once again last night after a 12 hour shift I found my room uncleaned though I changed the day of the week to Saturday from Sunday at their request in hopes of better service. Don't count on anything other than the absolute minimum service and customer care / support at this Extended Stay Hotel. Choose another facility if at all possible! THERE IS NO CUSTOMER LOYALTY EVEN FOR THOSE THAT DO HAVE EXTENDED STAYS HERE
- Extended Stay Durham
- Durham Extended Stay
