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Red Roof Inn Durham Duke University Medical Center – reviews, photos

2.0 of 5
1915 North Pointe Drive, Durham, NC 27705
Hotel amenities
Red Roof Inn Durham Duke University Medical Center
Red Roof Inn Durham Duke University Medical Center
Red Roof Inn Durham Duke University Medical Center
Red Roof Inn Durham Duke University Medical Center
Red Roof Inn Durham Duke University Medical Center
Red Roof Inn Durham Duke University Medical Center
Ranked #34 of 66 hotels in Durham
3.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    7
    3
    9
    1
    2
Date Rating
virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Roaches in bathroom”
1 of 5 stars Reviewed 19 October 2011

We checked into our room and as soon as we walked in the room smelled musty. Then I noticed what looked like cigarette holes on the bedspread. I sat on bed and it reminded me of the old pull out sleep sofas that had an 2" mattress and you felt the bars underneath it. It was just terrible, I can't believe management would still have mattresses in that bad shape in room. If that wasn't bad enough, I went into the bathroom to take a shower and there was a roach on the floor!!! I had enough, I realize the room was cheap but having stayed at a Red Roof Inn before this wasn't even close. We checked out and at that point and went some place else. I would not recommend this particular Red Roof Inn to anyone.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nsk123 about Red Roof Inn Durham Duke University Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Alston, Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review
17 November 2011
That you for choosing to stay at our Red Roof Inn. I want to sincerely apologize for your stay as this is not our normal level of service. Anytime a guest has a problem we do encourage them to contact the front desk so that the issue can be addressed immediately. We do upgrade our mattresses whenever possible and you will be happy to hear that we are scheduled for renovations in 2012. Come in to view our rooms and you will see we deserve a second chance. Thanks again for your business and have a great day!
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Livingston, Texas
2 reviews
“Jamiylah”
5 of 5 stars Reviewed 15 October 2011

Your representative ( Jamiylah ) was excellent, She always had a smile on her face and went out of her way to make our stay enjoyable. When we registered , I asked her if they had coffee in the morning and she said yes and she asked what we liked for breakfast, My wife and I said that we liked McDonald Bacon egg and cheese biscuit. In the morning when we checked out she had 2 hot bacon egg and cheese biscuits with 2 hot cups of coffee waiting for us that she had purchased with her own money , It made our day. Employees like her are hard to find . The room was excellent and very clean. We highly recommend it. We booked another stay there. Ernest & Virginia Fuller

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ernest F about Red Roof Inn Durham Duke University Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Alston, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review
16 October 2011
Thank you for choosing to book another stay with us. I am happy to say that Jamiylah is one of my star desk clerks and this is her standard level of service. She makes sure to provide each guest with a special experience. I am happy to share your response with her and I look forward to your next stay with us.
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wilmington nc
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Friendly staff, pubic hairs on sheets.”
3 of 5 stars Reviewed 15 October 2011

Let me say, this was not the front desks fault. BUT........when we went into our little teeny motel room, the first thing I did (after thinking ehhh) was inspect the bed. There it was. A black curly hair............beside a STAIN on the sheet. I called the manager,and within MINUTES, he came, upgraded us to a fantastic room with CLEAN SHEETS, and we also had a microwave and fridge, and a computer area. $46 was the rate, and we were 5 minutes from DUKE university! GREAT location, SUPER CHEAP, just watch out for the bedding. THis is a great no frills motel near all types of restaurants, shops, etc. Safe, too.

Room Tip: Do yourself a favor and pay for the "Deluxe room". IT is almost DOUBLE in size for $6more...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jfilthy about Red Roof Inn Durham Duke University Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Alston, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review
16 October 2011
Thank you again for choosing to stay at our property. I am glad you chose to stay with us during your special trip to Duke. I apologize for the reason you moved but I am glad you had a chance to enjoy the Superior King room. It is indeed the best room when you need space and a microfridge.
Mengo is indeed an amazing desk clerk. I am happy that you were satisfied with his great customer service. When you book your next stay DEFINITELY choose our superior king room to have another amazing stay! Have a wonderful day!
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Virginia Beach, Virginia
2 reviews
1 helpful vote 1 helpful vote
“Great Place for a Great Price”
4 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

Where I live a dare not even venture near the Red Roof Inn - However, when I rolled into town at 3am I was almost willing to take anything. I stopped by the Super 8 right down the road but the hotel was dingy and dirty & the front desk clerk was exceptionally rude so I decided not to give them any of my business. The price of the room at RRI was $20 cheaper than the Super 8 and the staff was extremely pleasant and helpful. The room was phenomenally clean (I was rather impressed) and the beds were very comfortable. I will definitely return to RRI and would recommend this hotel to anyone else. Keep in mind that the interior is a bit older (carpet is a bit worn in some spots and the tvs are not brand new) and that some rooms don't have microwave & refrigerators but this hotel is a great value. My stay here has changed how I view Red Roof Inn hotel chain.

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Destynie M about Red Roof Inn Durham Duke University Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanbao184
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Comfortable and inexpensive”
4 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

Found this place on tripadvisor. Just looking for a reasonably priced, clean room near Duke. It fit our needs perfectly. Elevator carpet a little grungy, but our room was great. Desk clerk was polite and efficient. No complaints.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask sanbao184 about Red Roof Inn Durham Duke University Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Red Roof Inn Durham Duke University Medical Center

  • Red Roof Inn Durham
  • Durham Red Roof Inn
Address: 1915 North Pointe Drive, Durham, NC 27705
Price range (per night):* INR3,249 - 4,145

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