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SpringHill Suites Durham Chapel Hill – reviews, photos

3.0 of 5
5310 McFarland Drive, Durham, NC 27707
Hotel amenities
SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
Ranked #1 of 66 hotels in Durham
4.5 of 5 stars 132 Reviews
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132 reviews from our community

What travellers say about this hotel
  • New hotel(7)
  • Very nice(5)
  • Great location(3)
  • Rooms are spacious(3)
  • Living area(3)
Traveller rating
    99
    23
    7
    3
    0
Only show reviews for Family (45) | Couples (20) | Business (46)
Date Rating
Savannah, Georgia
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Love this place”
5 of 5 stars Reviewed 30 January 2012

We chose this hotel because my daughter has chemo once a month and we are always trying to find a decent place and clean for our stay. We have tried other places in the area and have found none are very clean or good for sick children. Location is wonderful near her pharmacy, food places n everythimg we needed. I do hope that they will work in conjunction with Duke Medical for discounts for patients. We will go back soon

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by parapsychic74 for Durham
Ask parapsychic74 about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted Franzese, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
1 February 2012
Hello Parapsychic 74,

I would like to thank you for taking the time to submit your review, your kind words are most appreciated. All feedback is taken seriously and is used to help us improve,

Our thoughts and prayers are with you and your daughter as you fight her illness and I hope you come see us again as well after your daughter is fully healthy. Thanks again.

Ted Franzese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Going Down Hill”
2 of 5 stars Reviewed 14 January 2012

I have stayed at this hotel several times during trips to Chapel Hill/Durham. The location is great but the hotel is going down hill fast. It seems like they tried to make the hotel appear very modern while sticking to a budget. The locks in the rooms have been broken in several rooms I have stayed in due to the strange design they utilize. The toilets are not secured to the floor. Bedside lights are regularly broken. The front desk is under staffed. The hotel could be sold out and they would only have one person working. I have waited 10 people deep to check in. Additionally, the doors to the bathroom/shower are made out of a fogged glass. This lights the room up like a flashlight if anyone gets up to use the restroom at night. Very annoying if you are not in the room by yourself.

If you are used to staying in low end motels, this hotel might seem like a step up. However, if you frequent Marriott/Hilton properties, the quality is just not there. Stay at the Marriott in the research triangle, the Staybridge suites or the Doubletree. All are around the same price and offer better quality.

Room Tip: Stay Somewhere else.
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask AdvisorBrad about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted Franzese, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
15 January 2012
I would like to apologize to AdvisorBrad for what was obviously an unpleasant stay. Some of the concerns mentioned regard the design of the room, (the fogged glass and the amount of light). The design has been very popular with most of our guests, but occasionally people are more comfortable with a more standard design.

As for our front desk staffing, there are usually support people available to help in time of need. We apparently did a very poor job of supplying that support and for that I again apologize. I understand that no guests wants or should expect a long wait time when checking in.

AdvisorBrad's comments will certainly be discussed with all of our staff. Hopefully addressing his concerns will help us keep our high ranking and our guests happy.

Ted Franzese
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Most incredible!”
5 of 5 stars Reviewed 7 January 2012

My teenager said it best- most incredible hotel we have stayed in. We use Marriot most often but also the hilton line and best western. This hotel wins. Its clean, very comfortable (best beds and pillows ever). Has all the amenities. We loved having the toilet separate from shower area so that different people could use them at the same time. The desk and lounging area were set up well and the tv could be viewed from sofa or bedroom but not both ( not a big deal). breakfast buffet was hot and had healthy options too including lots of fresh fruit. Service was great, front desk welcoming and nice. Location was perfect for us- halfway between Duke and UNC.

We didnt use the workout room or pool but they appeared to be adequate.

Its not a resort, we didnt expect that. But its comfortable, clean, well set up, and well priced. Location was perfect for our needs.

Most reviews I read were great and this hotel did not disappoint. The few that had complaints are not lying (breakfast dining area is small, can't view tv from sofa and beds at same time), but i would focus on the positives here because we have stayed at many hotels over the past few years and We rate this at the top).

When we return to this area, this is where we want to stay. However with such great reviews, it may be hard to book a room!

Enjoy!




  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask VAwing about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted Franzese, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
19 January 2012
Hello VAwing,

I would like to take this opportunity to thank you for the wonderful review as well as for staying with us. Both are very appreciated. Comments such as yours make us feel great about what we try to provide our guests every day. Needless to say we sometimes make mistakes, but it's great to hear from someone who left here so happy. Thanks again and we'll see you next time.

Ted Franzese
General Manager
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highlands
1 review
“My visit”
5 of 5 stars Reviewed 7 January 2012

the place was exceptional and the staff . I have to be there for treatment at Duke hospital and they made that easier but having the quality of service excellant.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask volleyballbabe about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted Franzese, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
19 January 2012
Hello Volleyballbabe,

I would like to thank you for the kind words and am glad you enjoyed your stay with us, despite being here for medical reasons. I hope you will come see us again, only next time we want it to be because you're enjoying a vacation instead of visiting doctor's. Thanks again and all the best to you.

Ted Franzese
General Manager
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Indianapolis, Indiana
1 review
“Great room layout”
5 of 5 stars Reviewed 3 January 2012

Loved the layout of the 2 queen/sofabed suite! It was spacious with plenty of room for the family. Really liked how the bathroom was divided into two separate rooms; one with a toilet and sink and the other with the shower and a sink. This layout works well for families. Will definitely stay here again when in the area!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Julie E about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted Franzese, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
20 January 2012
Hello Julie E.,

Thank you for staying with us as well as the kind comments. Both are greatly appreciated. Guest feedback is critical in our attempt to improve our guest's experience. Come back and see us soon.

Ted Franzese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about SpringHill Suites Durham Chapel Hill

5310 McFarland Drive, Durham, NC 27707
Price range (per night):* INR6,945 - 8,850

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