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Comfort Inn Medical Park – reviews, photos

2.5 of 5
1816 Hillandale Road, Durham, NC 27705
Hotel amenities
Comfort Inn Medical Park
Comfort Inn Medical Park
Comfort Inn Medical Park
Comfort Inn Medical Park
Comfort Inn Medical Park
Comfort Inn Medical Park
Ranked #48 of 66 hotels in Durham
3.0 of 5 stars 35 Reviews
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35 reviews from our community

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Traveller rating
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Date Rating
West Friendship, Maryland
Senior Contributor
40 reviews 40 reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Not worth the stay”
1 of 5 stars Reviewed 28 February 2011
1
person found this review helpful

There are other options in this area. Night time brings a crowd outside of hotel with questional activty. Rooms were not clean breakfast was very disapointing.
Waited at front desk to ask a question for 10 minutes. No one ever came to the desk.
I had reservations for 3 nights left after 2nd. I would have left after first night but was with a large group.

  • Stayed February 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Adrew13 about Comfort Inn Medical Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandi Innis, General Manager at Comfort Inn Medical Park, responded to this review
25 April 2011
I wanted to write you personally in response to your complaint in regards to your stay with us here at the Comfort Inn Medical Park. I sincerely apologize for the lack in accommodations you received during your stay here. While we are in a transition phase, (we purchased the hotel this past July), it has taken some time to fully inspect the hotel & get all the renovation plans together. (Slowly, supplies are finally starting to arrive, we have began the renovation project that will include new carpet in the rooms, new paint, new desk chairs, reupholstered chairs & couches in guest rooms, new headboards, new light fixtures, new granite counter tops in the bathrooms, new carpet in the hallways, complete renovation of the lobby & breakfast area, and tile in the elevators). I apologize for the current state of our hotel; however, this process is necessary. Again, I offer a personal apology and hope that if you are in need of accommodations again after renovations are completed this summer, that you will give us another opportunity to change your opinion.
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Asheville, North Carolina
1 review
2 helpful votes 2 helpful votes
“Terrible Experience”
2 of 5 stars Reviewed 3 February 2011
2
people found this review helpful

The hotel was extremely dirty, the lobby was literally falling apart and appeared to be under contruction, yet there was nothing to indicate repairs were taking place. the room was dirty, disheveled, and smelled strongly of body odor (as did the entire first floor). I had booked a reservation for 2 nights, but immediately canceled the booked second night elsewhere. The staff was congenial and helpful, and the continental breakfast was decent.

  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask travelgirrle about Comfort Inn Medical Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandi Innis, General Manager at Comfort Inn Medical Park, responded to this review
25 April 2011
Thank you for your feedback in regards to your stay. Let me personally apologize for the lack in accommodations you received during your stay here. We have began a full renovation on the hotel. We had purchased the hotel this past July, and it had taken some time to fully inspect the hotel & get all the renovation plans together. (Slowly, supplies are finally starting to arrive; the renovation project will include new carpet in the rooms, new paint, new desk chairs, reupholstered chairs & couches in guest rooms, new headboards, new light fixtures, new granite counter tops in the bathrooms, new carpet in the hallways, complete renovation of the lobby & breakfast area, and tile in the elevators). I apologize for the state of our hotel during your say; but we are giving the hotel the sprucing that it needs. Again, I offer a personal apology and hope that if you are in need of accommodations again after renovations are completed this summer, that you will give us another opportunity to change your opinion.
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Harrodsburg, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Hotel was okay for the price.”
3 of 5 stars Reviewed 11 October 2010

Arrived in Durham in the late evening and this was our second choice for a hotel since the other one next to it was full. Rooms were okay but a little small. Hallway kind of had a funny smell to it but the room did not. I was not sure if the smoke detector was working, I did not see a green light on in it.

Overall the room was okay but I could hear noise from the other rooms from time to time. The commode was slow flushing but did the job. I did sleep okay.

  • Stayed October 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Avalanche03 about Comfort Inn Medical Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joppa, MD
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“We were comfortable.”
2 of 5 stars Reviewed 12 September 2010
1
person found this review helpful

Two complaints.

1. The breakfast is a joke. They boast an upgraded hot breakfast. The ONLY thing hot was the waffles, IF you fixed it yourself. I'd rather eat at McDonald's, and I don't care for their breakfast.

2. The housekeeping staff need to learn how to do their jobs a little bit better. We all know housekeeping is supposed to knock on the door, announce themselves, and WAIT. After telling the housekeeper at 9:00am (she didn't announce herself) that we will be leaving at 11, she comes back 30 minutes later, knocks, announces, and barges on in. WTF?!

Other than this, we were comfortable. It would not be a first choice to stay the next time we are in Durham, but it's not the worst.

  • Stayed September 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandi Innis, General Manager at Comfort Inn Medical Park, responded to this review
14 September 2010
First, I want to thank you for choosing The Comfort Inn Medical Park for your hospitality needs while in Durham, NC; we truly appreciate your constructive feedback following your stay. Please accept our sincerest apologies that our breakfast fell below your expectations. In regards to the housekeeping issues, service is very important to us and we will be sharing your feedback with the managers of the various departments in the hotel for training purposes. Thank you again for sharing your comments and we hope you will give us a second opportunity to provide you with the service you deserve.
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US, Mil
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“You have got to be kidding me....run away from this place”
1 of 5 stars Reviewed 28 August 2010
1
person found this review helpful

This hotel is right off the highway. It's located about 2 miles from Duke. We walked into the lobby to check in and it was chaotic...loud...obnoxious....humid....and stunk. We checked in and asked if that was "normal" and the clerk said yes. The clerk had an attitude...I would have too if I had to work in that atmosphere. We were disgusted as soon as we opened the door to our room. It was rank...humid...moldy smelling. The air conditioner was on full blast, but needed to be repaired/replaced. I got an instant headache & my colleague felt nauseous. It was not even a remote possibility to stay in that room. We asked if there was another room that we could try. They had only ONE left and let us see it. SAME. We checked out immediately. We may have the world record for the shortest stay in a hotel. Do not stay here...not even for free.

  • Stayed July 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 2 more reviews by globetrotters3 for Durham
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandi Innis, General Manager at Comfort Inn Medical Park, responded to this review
3 September 2010
Thank you so much for sharing your comments on TripAdvisor. On behalf of the entire staff, we are sorry to hear that your stay with us was as bad as you describe. The hotel is under new ownership as of July of this year, and unfortunately we have inherited a number of problems left in the wake of the prior owners.

We are in the planning stages of major upcoming renovations, and have already begun remedying many of the issues you described during your stay, including replacing problem A/C units.

Concerning the lobby noise, we do host a number of groups and therefore on occasion we can attract a crowd downstairs when they arrive. During summertime this can result in our doors being open for extended periods as people enter, bringing in the famous southern heat and humidity into our midsts.

The new owners are dedicated to providing the highest quality lodging at the best possible price, and to ensure that our hotel is a reliable property in the Durham area. We hope that you will give us another opportunity in the near future.
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Additional Information about Comfort Inn Medical Park

  • Comfort Inn Durham
  • Durham Comfort Inn
  • Medical Park Comfort Inn
Address: 1816 Hillandale Road, Durham, NC 27705
Price range (per night):* INR3,529 - 9,634

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