While the hotel overall was lovely, we were very disappointed with our room and the front desk's handling of the situation. We specifically reserved a non-smoking room but after a long day of travel we checked in about 11pm. We were told the only room available was smoking. The hallway smelled of old smoke and flowery spray. The smell in the room was overpowering. We slept with the windows open despite the 30-something degree temps outside. The front desk told us that they are frequently sold out and that we should "be thankful to have gotten a room at all". As a Hilton Honors member, we were stunned because service is usually fantastic!
Room Tip: Just make sure you know if you are in the smoking or non-smoking room and CONFIRM it ahead of time...
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