This was the worst hotel experience I've had in years, maybe the worst in 20 years of business travel. Bed was a rock. Speedway nearby so loud I couldn't sleep until races finally ended around midnight. I might as well have saved money and booked a Motel 6 by the train tracks. I don't know why hotel thinks that noise from a race is somehow different from any other noise that keeps you awake. Other destination hotels still manage to provide quiet rooms. You don't hear "It's a Small World" all night at a Disney hotel, so why should you have to listen to ear-splitting revving engines past midnight because they're near the race track?
I dragged in around 8:30 very tired from long work day and driving. Splurged more on Courtyard because i was in a strange town and I knew it would at least be quiet, comfortable, clean and safe. Boy was I wrong! Staff was rude at checkin. Only room left was the king suite, and they charged me full rate even though I am an elite member. No way was I going back out on that dark unfamiliar road as tired as I was. They might as well have just said: "You're screwed, and you're stuck. Deal with it."
I've staying in many Marriotts all over the us. I've even brought bus tours to the ones in Hickory and High Point as a part of my job. The short term extra profit they made by taking advantage of me that night will be lost in long term income from my company.
I don't appreciate the internet trick either, which they blamed on Time Warner Cable. Their site says "free internet", all the signs in the hotel and in the room say "free internet", only when you sit down to actually log on do you find out that the "free internet" is limited to 768k, and then they start charging. What? If my husband had emailed one picture of our kids, as he often does, I'd have gone over my download allotment. And since I can't tell how much I'm using, I hardly used it at all. What a cheap scam! When I finally get to the hotel at the end of a long day, I do look forward to seeing something on Netflix on my laptop. Not here. Very disappointing. I guess I'm lucky I had no work I absolutely had to do as I would have most days. I have never, ever, seen this trick pulled in all my years of traveling all over the US.
The bed was a rock, and the bathroom was dirty. I just went to sleep, or tried to over all the noise. I didn't really sleep at all. When I finally gave up at 6 am on a Sunday and decided I might as well be driving home instead of tossing in the rock hard bed, I got a shower. Found hair all over from the previous tenant and stains on the floor. Disgusting, but at 6 am what do you do? Pack up and change rooms?
When I told the manager after I came downstairs, she actually asked "did you check the bathroom the night before when you checked in?" My response: "no, should I have had to? I've never had a cleanliness problem at a Marriott. When I pay $150 for hotel room, I expect it to at least be clean." Is this a common complaint at this hotel?
She comped the breakfast, which was cold and terrible. And she gave me $50 off, but honestly, $99 is too much to pay for a dirty, noisy, uncomfortable room with no usable internet and in which I could not even sleep.
I spent the next day driving six hours home to Atlanta, totally exhausted. I try hard not to drive when I'm sleepy, but I had no choice but to be home by Sunday afternoon for a family commitment. I spent most of the six hours trying to keep my eyes open. I resent driving under dangerous tired conditions when I've spent that much on a room. At the very base minimum, the room should have been clean, quiet, and had a reasonably comfortable bed.
What a scam! Marriott should take its name off this hotel because it makes the whole chain look bad. Overall, I've been very happy with Marriotts over the years, but not this one.
