This experience was so ridiculously bad I am still fuming three days later. I was going to Clinton on business and chose the Inn based on a limited number of positive reviews. I arrived late, and when I went to climb into bed, my eye caught movement. Sure enough, there were 7 bed bugs crawling around underneath the top sheet and on the night table.

I travel a great deal, and I have NEVER experienced this. I put all my belongings back in my bag and zipped them, then headed down to the front desk. I took one of the bugs I'd killed, placed it on a business card and showed the night manager. Barely looking up, she said, "well, what do you want me to do? I don't have any spray. Do you want another room?" I said,"what do you think? Of course I want another room." She proceeded to look down at her screen, found a room, and gave me the keys. No "I'm sorry", no "that's awful", just, here's the key. It was now around 2 am when I went to inspect the second room. I pulled up all the covers and sheets and examined every square inch of the bed. Absurdly, one of the pillows had a little clump of human hair on it. Because of the time, I said the heck with it, threw the pillow on the floor, and tried to get to sleep. I was due at a meeting at 7:45, and I was dreading what kind of shape I'd be in. Unfortunately, I was so wired from everything, I didn't fall asleep til after 5.

The next morning, the situation went from bad to stupid. At check out, I said to the woman at the front desk that I had had a major problem the night before, and went on to tell her about the bed bugs. I had scooped them up and put them in a plastic baggie and showed them to her. She told me that she had been briefed by the night manager, and "what was I looking for?" Did I want a discount or something?" I told her that for starters, I didn't think I should be charged for the room. She stopped me and said she had already talked to the owner. He said that since they changed my room, there was nothing else they would do.

I was pretty amazed by this. But frankly it wasn't her fault. She was nice enough, but the owner, who also owns the Comfort Inn next door, had tied her hands. I let her know that the whole situation was ridiculous, and that I was amazed that not a single person had even apologized for my experience, let alone tried to find some way to make amends. I was now going into a very important all-day consulting meeting on only 2 hours sleep. I told her that I fully intended to post my review on TripAdvisor and gave her my business card so that the owner could call me directly if he wanted to discuss this further. I've waited three days before posting this, which is my statute of limitations for giving someone a chance for redemption.

Lest you think that I made this up or that I have some other axe to grind, I encourage you to pull up all my other reviews on TA, and you'll see that I generally only post to say positive things. Also, the money wasn't even important to me personally, as my client pays for my hotel stay. It was the principle of the thing. In this case, the owner had the opportunity to handle this better when he first found out about it, and then after I left my card. He made his own bed, as far as I'm concerned, re pleat with crawly creatures.

And that, after all, is the most important thing. Forgetting all about the staff's reaction, the bottom line is that there are bugs in this hotel. I still have their friends my plastic baggie. Stay at your own risk.