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Harrah's Cherokee Casino & Hotel – reviews, photos

777 Casino Drive, Cherokee, NC 28719
Hotel amenities
Harrah's Cherokee Casino & Hotel
Ranked #10 of 29 hotels in Cherokee
3.5 of 5 stars 667 Reviews
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667 reviews from our community

What travellers say about this hotel
  • Very nice(22)
  • New tower(13)
  • Atlantic city(12)
  • Great time(9)
  • Friendly and helpful(8)
  • Slot machine(7)
  • Valet parking(6)
  • Video poker(6)
  • Diamond player(6)
  • Last visit(5)
Traveller rating
    219
    182
    107
    64
    95
Only show reviews for Family (100) | Couples (328) | Business (12)
Date Rating
Georgia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Still the same old Harrah's with a new look”
3 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

We went to Harrah's for just one night in January to see how the remodeling was progressing. I have to say, it does look good. The Noodle Bar was open (but be aware, it's only open on certain nights at certain times), the new Buffet was open and it was a shorter walk from the hotel to the Casino. We stayed in the newer Creek Tower and everything was fine - the carpet in the hallways seemed a bit worn and dirty for being such a new facility and the shower had mold/mildrew around the drain and corners, but other than those things it was a nice room. The check in disk was friendly and fast, as usual. And we always love the Valet parking - friendly guys.
The Casino was a big disappointment. It is not well marked - you can wander around aimlessly and still not find what you're looking for. Last time we came here the newer part of the casino had just opened and it was so nice. Now, it's back to the old ways. Many of the machines I played had buttons missing, or buttons that didn't work - on one, you had to pull the handle because the buttons didn't work at all. On at least 5 of them, the money/ticket slots didn't work so I wasn't able to play them at all. Most of them were dirty with the previous players drink glass or cigarette butts still sitting there. And very few payouts. I have a rule when I play the slots - if the machine doesn't "hit" in 6 plays, I leave. I moved from machine to machine a lot that night. It's disheartening and financially draining not to at least win a little something to keep me at the machine. I guess it's time to drive a little further and head back to Biloxi for my gambling fix.
We went to Paula Deens for dinner again - we've been there a total of 3 times now for dinner - and it always seems like a hit and miss. The first time we went we were disappointed in the food - it was only so so and the service was so so also. The next time our server was great and the food was too. This time our server seemed scattered - I got the Fried Catfish, which was amazingly good last time, and my husband got the Low Country Boil (or something like that). I ordered a Spinach Salad to start my meal and DH got the salad bar. Next thing we knew our server brought DH his entree - before she brought him a salad plate - and brought me my Spinach Salad. She told him "oh, I thought you just went and got your salad"....sigh. The Spinach Salad is excellent and I enjoyed it. About halfway through my salad, she brought me my entree. The catfish was lukewarm and rubbery and the fries was tasteless and cold. I should have sent it back. But I hesitated and ate it anyway because - well, because we were hungry and I wanted to just get out of there. DH's entree was hot, but tasteless - he said it tasted like it was all just cooked in just salted water. Sigh. We told the cashier the problems on the way out and she apologized. But we won't go back again. And I have to say that it ruined my gambling for the rest of the evening.
We went to the Lounge on the Casino floor for a nice drink, and paid $10 each for Martinis served in plastic cups. Ick. Come on Harrahs, get with it. Treat your customers better and provide a fun, happy, enjoyable place for them to lose all of their money.
We've been going for 12 years, but we won't go back again.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask magicnelly about Harrah's Cherokee Casino & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union, South Carolina
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Nice Get-a-way”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

My mom and I went for a free week-end stay at the hotel that she had earned as a comp. in the casino. The room was spacious, well layed out and up to date. It was a great week-end and very convenient that everything was just a walk away from your room.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Jeannie M for Cherokee
Ask Jeannie M about Harrah's Cherokee Casino & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acworth, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Experience at Casino Hotel”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

We have traveled to many casino hotels before and this experience was excellent. The new tower rooms are fabulous, layed out well, beautiful as well as functional. The lighting and every detail was top notch. The Mountain View room had an excellent view! The casino was well appointed and not really that far from the hotel when you consider the distance traveled at Vegas hotels. It was a nice walk over the (covered) bridge and into the casino. The new buffet was not open yet so we did not eat there but did go to Paula Deen's one night and although the atmosphere is a little lacking in ambiance the food was excellent and a good value. The entire hotel is beautiful where the renovations have taken place, we did not see the other hotel rooms. The only thing that would be lacking in this hotel is more things to do outside of the casino. There was a good choice of slot machines and we only wish that there were real card tables as we do not enjoy video card games. Overall a great experience! We will be back.

Room Tip: Creek Tower Mountain View room is worth the few extra $
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Wooly1017 about Harrah's Cherokee Casino & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Tight Slots-Diamond Club Downfall”
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

First. The property is very beautiful and Harrahs and the Cherokee tribe have done a fabulous redisgn , planing and upgrading the hotel and casino. Having said that you will find the tightest slots and outrageous food prices not to mention no Wi-Fi. Diamond Member be warned the once fabulous Buffett has been reduced to a mini menu-up to an hour wait time and poor quality and small portions. And for desert gone are the cakes and pies and replace with M&Ms and Malt balls..thats right Malt balls. Speaking anomymously with a few employees a few interesting things I had not considered before. The Tribe pays each natural resident five plus thousand dollars every six months and it is graded in order of bloodline down to the children. Thats fine and deserved, but The managent has been fined for limited payouts. Instead of returning more back to the patrons they rather pay the fine. I was shocked but other employees echoed shyly this as well. The mystery cash is 95 percent always $5.00. No doubt it is a monopoly they have no competition therefore control everything. One more thing. the Diamond member perks list free room upgrads if available. Not true as a front desk employee said. It depends on your rate of play at Cherokee. They need to make a disclaimer because it is not that way at other properties. It can be fun no doubt if you like throwing your hard erned money away with very little return. best to go where ther is more casino competition and your fun will be greater and you may leave with a few dollars in your pocket. as a side note live dealers and table games, craps,blackjack and roulette are suppose to be implace sometime this summer. Good thing and I maybe back for that.

Room Tip: The Creek Rooms are more modern but smaller - Chose the rooms closest to the elevator. Check out on...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask driftnup about Harrah's Cherokee Casino & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, NC
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Lovely Hotel”
5 of 5 stars Reviewed 3 February 2012

Just got back from a stay at the new Creek Tower. The decor was beautiful- the bathroom worthy of a magazine photo layout, and the room was inviting and stylish. The blue wall paper behind the bed looked like mosiac tile, and the reading nook was perfect.

We chose a non-smoking room- no trace of smoke. Valet parking was free, and the staff were all pleasant and eager to help.

We hiked (or climbed the long staircase) to Mingo Falls and enjoyed the surrounding area. Our room on the 12th floor (1266) had a beautiful view of the mountains. Everything was top notch, the huge HD TV, the iPod docking station, and even the couch was comfortable- I checked, it's a pull out couch, and those usually aren't comfortable for sitting or sleeping. The lighting was great with a range of choices and dimmer switches.

Only negative is the $11 charge for internet, but as I have a Droid, we didn't use it. It would have been a nice bonus, but probably helped in the end, giving us more time to relax.

Already planning our next trip.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask starfishblue about Harrah's Cherokee Casino & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Harrah's Cherokee Casino & Hotel

  • Cherokee Harrahs
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  • Harrahs Cherokee Hotel
  • Harrahs Cherokee
  • Harrah's Cherokee
  • Harrahs Cherokee Nc
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  • Harrahs Hotel Cherokee
Address: 777 Casino Drive, Cherokee, NC 28719
Price range (per night):* INR7,170

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