I called ahead for a late arrival due to a death of my father in law. When I arrived the door was locked and after thirty minutes I located the front desk person. My room was below 32 degrees when I went in and it took 4 hours for it to warm up to where I could get to sleep. Breakfast was a night mare with the waiter coughing and blowing his nose in open sight. The waiter sneezed over my plate when bringing my food and I was advised they had no grits after I placed the order. I had scheduled to stay here for two days but checked out the same day as this is not a place I would stay. The staff never stayed behind the desk and the waiter should have been taught manners and how to conduct himself with customers. This was a bad experience from check in to early check out.

Good front desk staff. Room is fine. Only problem was inattentive breakfast staff. Would stay again. Don't rely on your GPS or smart phone to get you there...call hotel and ask for directions (they're used to it by now).

Only stayed one night, but excellent checkin. Peaceful and a great start to our smoky mountains vacation. Thanks. Free full breakfast a real plus.

Friendly service, clean rooms, and nice indoor pool facility. Good seafood buffet on Saturday, with crablegs.