“It is not easy to sleep at night when you feel the staff are in on the local robberies.”
Where to start.before I got there my GF called to make sure I Could check in without her there.They said no problem and left a note on the reservation stating that guest with credit card would arrive later. When I checked in, they made me pay cash. We where there for a wedding and the whole wedding party was staying at the Doubletree. The first night we hung out by the pool and waited for everyone to arrive. The bar normally closed at 11 but they offered to stay open until 1:00. My friend and his girlfriend arrived around 1:00 and they came and hung out by the pool. They left their luggage in the car and would get it later. They walked out to the front of the hotel where their car was parked and found all their stuff was gone. From their jewelery to wedding clothes to shoes and checkbooks, gone! They called the cops and attempted to reach the hotel manager. They were told that the manager was sleeping and could not be disturbed. The cop arrived with a poor attitude and pointed to a sign posted to the hotel that said do kotbleave valuables in car; hotel is not responsible. When seeing our shocked faces, he said " you don't have robberies in New York? " My friends had to go to the mall the next morning to buy clothes and shoes to wear to the wedding. We went down to breakfast at the hotel and found a buffet style continental breakfast. After filling our plates and sitting down, a waitress appeared and informed us it was 11.95 per person. Feeling decieved but not wanting to make a big deal, we agreed to pay. She took our drink orders and came back. She poured my friend a glass of orange juice from a pitcher and a fly appeared floating at the top of the glass. The waitress said "oh it was in the glass" and offered a new clean glass. We finished eating and paid our bill. Later on we found out that the buffet was supposed to be complimentary as part of the wedding rate the bride and groom arranged with the hotel. We were supposed to have decieved coupons upon check in. Only two out of 12 rooms recieved these. The hotel was pretty empty and we were the majority of the guests, you think they would have asked or informed us. After the wedding, everone went back to the hotel for the after party. This was prearranged with hotel and they even kept bar open later. (normal operating hours being 4pm to 11pm). We were asked by security guard several times to keep it down so we moved inside the hotel bar area. Later on, we went back to the "bridal suite" to hang out with the newly weds. Right outside the door entrance, was a suspiscious large dark stain. We joked around that it looked like a blood stain, but the more we looked at it the more suspicious it seemed. The following morning we checked out. My girlfriend saw thehousekkrping cart in the hallway and took a sample size bottle of lotion. The housekeeper came from around the corner and yelled down the hallway " do you need something ma'am?" my girlfriend replied that she just neededotion and took a bottle. The housekeeper cursed under her breath and gave my girlfriend a dirty look. The radio in our room was nailed to the table and our screen sliding door was broken. Upon check in, one of the employees warned my friend about leaving stuff in their car. If only everyone had recieved the simar warning and courtesy. When asked why they didn't have video surveillance, they stated they didn't want to be redpondibleif something happened in the adjacent hotel parking lots. It's safe to say that you are safer not staying at the Doubletree Charlotte Airport Hotel. On the up side, they did have complimentary coffee and tea inthe morning with a nice selection of Tazo teas. This made everything slightly easier to swallow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
