If you are thinking of staying at his hotel - don't. We requested a non-smoking king bed room with an indoor pool and got a twin bed smokey room with an outdoor pool. When we kindly asked the management to help us - they stuck us in a disaster of a room (101) next to the machine/ room, elevator and maintenance closet. (see photos) We were awoken every hour by repair noise, banging and grinding on all sides of the room.

The shower in the room was broken (see photo) and the exterior door didn't lock. When we tried to tell management about the safety problems and horrible environment we again were told that the management was away. The staff looked overworked and unable to assist us. I must say being woken up for the 20th time by a loud groundskeeper blowing leaves right outside the glass door for an hour left us completely exhausted.

There was one helpful person who helped us when (for +$100 a night) there was no fridge in the room. Can you imagine that? No fridge? No management on duty to help us?

We came into town to have a family holiday visit and needed a place to stay overnight. I used Priceline to find a hotel room bidding $50 for the night for a 3 or 4 star hotel [which after fees and taxes ended up being $68] in the areas of Southpark and Executive Park. I could not get acceptance until I included the airport area, then the Doubletree Charlotte Airport was my prize. The pictures looked fairly nice and it wasn't too hard to find, however, I will never stay here again and I will be cautious using Priceline in the future.

When we arrived at the hotel it was around 11 pm. The two honey badgers at the front desk checked us in with a bored nonchalance and handed us two packages with our warm welcome cookies. The lobby was nondescript and smelled faintly of cigarette smoke. We were given a key to a king room on the first floor and headed around the corner and down the hall to look for it. On the way, we passed a group of college-aged guys loudly commenting on how "this place smells like a nursing home." I disagreed at that point, thinking, "actually it smells like a bar." As we walked down the 100 hall, the smell of smoke was incredibly strong. Apparently this hotel prides itself on a large number of smoking rooms and they have located, at least on this hall, the smoking and non-smoking rooms on the very same hall- I know, brilliant, right?

When we entered our room there was temporary relief from the smoke smell that was so strong in the hall, that was only temporary however, and we realized that there was no escaping the smell of smoke in this hotel, at least not on the first floor. Well, actually, that is not true since you could escape the smell of smoke by placing your face into the sheets or pillows on the bed but then you were confronted with the smell the guys in the hall had talked of since the linens did have the odor of nursing home. So, the choices were basically 'bar' or 'nursing home.' Room 145 was standard Hilton family fare, only scruffier and smellier. The chair in the corner was ratty and torn with stuffing coming out and stray threads hanging here and there. There was a large stain on the carpet [probably chocolate because those cookies were oozing chocolate that got all over our hands]. Behind the sheers we could see the courtyard and pool area well lit by floodlights positioned on the ground and pointed toward our room. When we went to close the heavier lined drapes we found they were not designed to pull over the sheers and were only decorative side drapes. This was disturbing, because if we could see out into the courtyard, certainly someone out there could see in. Also, once we turned off the lights and went to bed the room was flooded with unnatural and jarring light.

In closing, our sleep was not optimal and was interrupted by glaring light and sinus issues exacerbated by all of the smoke in this hotel. DO NOT STAY HERE IF YOU DO NOT LIKE THE SMELL OF CIGARETTE SMOKE! Overall, we had a good rate but did not get a great night's sleep.

Stayed here for two nights in room 121. The room was very nice and spacious. It was a one bedroom suite that was given to me as an upgrade. It appears that the rooms have been updated recently, but the rest of the property leaves somewhat less to be desired. Lobby is VERY small and hallways are awkward and smokey in some parts. They could probably update the halls and common areas, however I know it's expensive to do such. The place was clean though and everyone was pleasant. Thanks to Michelle for assisting me with my reservation! My pre-arrival experience was very interesting, however the stay once I was there made up for the oddities.

The only things I noted, and they are minor things, was while the room was clean and fresh, it seems housekeeping forgot to pick up the last guests used Q-tip from beside the TV stand in the room and I did find some stray hairs in the towels. Also, I noticed dishes and room service trays stayed in the hallways for extended periods of time.

Other then those few minor things, I enjoyed the stay and I would definitely recommend the property to others.

I have stayed at the Doubletree a few times when I am in Charlotte and it is always my first choice of hotels. I think it is one of the few hotels that offer 24 hour shuttle from the airport which is important since I sometimes arrive after midnight. My shuttle arrived within 10 minutes of me calling when my plane landed which gave me just enough time to get from the terminal. The driver informed me that the restaurant closed at 11 but that there were places that would deliver nearby. That was kind of her to mention that although I didn't need it once I got to the hotel and received the warm cookie at check in. Perfect night cap! My room was king size, just like I ordered. The bed was so comfortable and the room was spotless.

I had breakfast in the restaurant and there were alot of options on the buffet and then the server told me that I could also get a cook to order omelet or french toast. That was a nice touch to the buffet.

The company I was visiting was just a couple of blocks away but since it was raining, the front desk offered the hotel shuttle service to take me free. Again, great service from the staff. I ended up staying a few days and the shuttle took me to and from the office each day.

One night I ate at the hotel in the lounge, and the bartender was extremely nice and interesting to talk to. They had a sea bass special and it was the best I have ever had. The next night, I walked to the strip mall and had dinner at the sub shop. It was right at the corner of the hotel's parking lot and it had 4 or 5 restaurants to choose from. Again, not many airport hotels have restaurants within walking distance so it was nice to have other options than the hotel restaurant.

All in all, one of my favorite hotels to stay and I will stay the next time I come to Charlotte because the staff is one of the best. I also saved money because I ended up not needing to rent a car.
The only downside that I saw was that you had to pay for internet. However, I was using my internet in the lounge when I had dinner and I took it back to my room and it stayed connected so I ended up not having to pay. I don't know why it is free in the lounge but not in the room, but my company picks up the charge so I would have paid anyway.

I have stayed at another Hilton property that has an atrium and I was surprised at how much quieter the Doubletree was and didn't have the kids running around.