I just returned from my stay at Hilton Charlotte Center City. I was there to attend an ASCD institute. When I made my reservation in advance for two nights I was not told that the first night would be billed to my credit card immediately rather than just held for me. They did know I was attending the ASCD institute because I had to tell them when booking in order to get the institute rate. When I checked out and tried to pay for both nights with the travel credit card my school district had given me I was told I could only use it for the second night, the first night was already charged to my personal credit card and could not be changed. So now I must wait four to six weeks to be reimbursed by they district because I did not follow the district procedure. I talked to another person who stayed at a different hotel because school districts do not pay for hotel rooms in advance because they cannot afford to pay for hotel rooms that might go unused. I have travelled numerous times with my school district and have never had a problem with a hotel transfering the charges from my personal credit card to the school credit card when I checked in or out.

In the minor complain department, no maid service and no shuttle from the airport to and from the hotel. The only transportation is a $25 taxi ride each way.

I have stay in Hilton Hotels many times, but this one was a definite disappointment. I will not be stay at the Hilton Charlotte Center City again. The Hilton Honors point you get are not worth the aggrevation.

I also had a problem with internet access. I was not told when I checked I was not told ASCD had arranged for internet access with a special code so I had to pay to get on the internet to get the handouts and presentations I would need for the next day. When I complained about this I was told the code was written on the outside of the key holder. However, when I tried the code, it did not work. The code had been written down incorrectly by the person who checked me in the night before!

Booked this hotel after several comparisons and reviews. Location is central. Hotel was quiet during our stay but lovely staff attention was still great. Slower paced than NY but what do you expect. Great neighborhood for walking and getting to know more of Downtown Charlotte which is growing by the day. Love the game console connection in room as my husband and I travel with our Wii for fun. Gym is located in adjoining bldg and is sponsored by YMCA. Complimentary if you mention you are staying at the Hilton. Loved my stay will stay here when we come back.

I've been travelling the World since I was 16 (now I'm 39) and even here in Charlotte where I come at least twice a month for work, I stayed in many hotels, but I have never seen a filthy room like this. When I checked in, the toilet had an unflashed No.2 , and when I called the front desk - after put me on hold for 20 minutes, Chris told me that it is probably clogged and he can send up someone if I would like to have the seat wipped.......
after this accident I took a quick observation:
1. the mirrors are only cleaned until the cleaning lady can reach, but even lower lever it has spots on it. The top of the mirror is foggy.
2. The little cabinet where you can put your baggage was covered with dust and the edges acculated years of filth.
3. Both the table and the night stand has dryed on spots on them, that actually you can remove with your nails.
4. Behind the night stand some chocolate papers and the back of the nightstand is covered with dust as well.
5. Some weird stain on the chair as if someone spilled some milk on it.

I didn't have the courage the look under the bed. Not sure if I'll try the breakfast tomorrow..... I checked in on Friday and will check out tomorrow, Monday. Room No. 1918

The location is great.

When I called and asked about parking they told me that both the guest parking and the valet is full so I will have to look for alternative solution. I find it weird that a hotel can't supply enough parking space for their guests.

The interaction between the staff and the guests seems minimal. They seem to be busy chating with each other all the time and doesn't really recognize your presence.

Overall the hotel screams for a make-over. probably not just for the interior......

Good luck!

I stayed at this hotel for a long weekend city escape and to attend a Carolina Panthers football game. This hotel was very convenient both for access to the stadium and for hotels and entertainment within walking distance. We parked the car for the entire 3 day stay. We chose to stay on the Executive Floor at a higher room rate and I would do that again. We liked having access to the lounge at happy hour (free hor d'oeuvres and reasonable drink prices) and especially for the included breakfasts, which were fairly good. We also got free access to the YMCA in the building next door - great facility, which we used every day.

The rooms are comfortable and large. We liked free internet access and while parking is convenient in the garage next door, it is expensive ($18/day). Overall the price is higher than comparable hotels nearby but based on the extra things we wanted and used, it was a fair value.