Was stucked in Charlotte due to the volcano. After spending 2 hours in that dirty place across the street called "americas best value inn", I changed to this Quality Inn. For a little more money, I had a big and clean room with good WiFi connection and a very friendly staff! The breakfast which is included is of very small variety and not very tasty, but the most important thing for me was to be in a save and good place for three nights close to the airport to finally get my plane back home to Europe! You get a good exchang for your money! Stay there and you won´t regret it!

I was booted from my connecting flight on US Airways due to motion sickness caused by my previous flight from Nashville, on a junket plane in poor weather. I arrived with six others around midnight. The concierge had an attitude even over the phone when I called to catch a ride on the free shuttle over. My first room was infested with ants, due to a left-over cheetos bag lodged between the bed and the night stand.

My SECOND room had a dirty ink-stained quilt on one of the beds. I slept in the other one, because I was head-achy, and still dizzy from that rough US Airways flight. I was not up for moving to yet a third room. Don't get me started on that airline. They just dumped me by the exit, and said 'Away with you, " basically. If I was REALLY incapacitated, I probably would have died right in the Charlotte airport, if it was left up to the airline. Anyway, I requested repeatedly an extra blanket from the concierge, knowing that the quilts on the bed had not been changed. She told me that housekeeping was also the driver, and that he was busy picking people up from the airport, due to so many cancelled flights.

My stay was free, but if it wasn't I would have demanded my money back. The ice machines did not work also. Overall, a [--] poor hotel, that should be avoided, if at all possible.

The sheets etc. were extremely high quality. Room was clean and neat. Breakfast included waffles and sausages. Appears to be freshly painted.

Where to start - like many we misconnected and were stashed here by the airline. Had 3 very young kids in tow and had to kill about 18 hours.
Positives: We were upgraded to a "suite" for no cost. By suite I mean larger room with a couch but no lamps. Cracker Barrel across parking lot.
Negatives: Under renovations - painters set off fire alarm. Staff could not locate any crib or pack and play with all the pieces, so my 6 month old had nowhere to sleep. Toilets continually clogged - other guests had same issue. Room, esp bathroom, not very clean. Room was straight out of a weird 70's movie.