Our flight was cancelled so I called Hotels.com & bked 1 nite for husband, 18 yr old daughter & myself. I cleared this with reservation agt for 2 double beds. This hotel was having a sale. The hotel charged us extra $11 for daughters stay, but the way it was presented was, so you're here, we already pick-up, there's a storm, you're stranded, and this is what you need to pay. So, okay. Now the room smelled so bad, like comforters never washed, and the towels smelled bad and unsanitized. We could not open the window,of course, so it was suffocating in that smell all night. The bathrm was decent but their toiletries was from some third world country like India or something. It was made from some cheap coconut oil, the markings on the wrapper showed it all. I kept the wrapper to check it out later but somehow misplaced it. Never bothered to try what's in those little toiletries jars. The coffee was coffee, but doughtnuts (all there was) was old. I figured it was still early, & there's a storm , but no, that's all that they serve. I would never stay here again even if my flight gets cancelled. There are other hotels you can call from the airport courtesy phone board and you can ask for rates for distressed passengers. Almost all of them pick up from the airport, you can talk to the front desk and clarify everything, even what time the earliest shuttle drops off back to the airport the next day for you flight. Of course, hotels.com does not know anything.

I booked this for one night for us and our 3 boys. It seemed like a good price and close to the airport. The room was filthy and smelled terrible. The bathrooms were disgusting. Probably the worst place I have ever stayed. I usually try not to be picky especially when I've booked for cost and convinience...but this was just awful... We couldn't sleep because everything was so dirty and smelly and the staff at the check in are unfriendly. I would never go back here or recommend that anyone else does....Unless you have extremely low standards!

The hotel was painted recently. The beds are new. I found the beds to be very comfortable. The carpet was new in the room that we were in. The air conditioner was new but it didn't stay on if you wanted it too. It was controlled by digital readout. It would not go below 60 and I know it was not that cold in that room. There was some mold in the bathroom ceiling and some in the bathroom but it was not too bad. The bathroom floor was new. The room was long but the bathroom was very small. The refrige worked great. It was able to freeze the water bottles. The tv was on cable and had plenty of channels to watch. I did see one bug that was pretty large on the last night we stayed. They put a new shared computer in the front desk office so people staying there could use it. Overall it was ok.

We stayed here one night before an early morning flight out of the Charlotte airport, but found it very depressing. The bathroom ceiling was peeling and mouldy, and the place was generally very run-down. Wouldn't stay here again.