The lobby was very tidy. Walking through the halls, we began to notice the uncleanliness as well as inside the elevator. When we opened the door to the room, there was a strong odor. As we looked around the room trying to find where the foul odor was coming from, it led us to the bathroom where there was dried urine around the floor at the back of the toilet. Disgusting and strong odor of urine.
Immediately, we went back to the front desk to tell them we would not be staying since the accomodations were not up to our standards and at $99/night much less. They insist that we pay the first night because we checked in and it was a reservation. They offered another room but we declined. This place was absolutely disgusting and the management claimed it was because the hotel is undergoing renovations.
Urine on a bathroom floor has nothing to do with renovations. This place will never get my business again. Went to Double Tree and will go there again!
- Ramada Charlotte
