I stayed here a few times this year and it is being poorly run; the restaurant portion especially. Here are deficiencies with the restaurant;
- Regularly have no bowls for cereal and no saucers for fruit station.
- I was not acknowledged or offered coffee on several mornings.
- It always looks a mess. Management has not staffed enough people to cover the volume. They promote a "Room and Breakfast" rate but don't have the staff to support it.
- They charged breakfast to my room even though I had Room and Breakfast rate

Workout room:
Half the weights appear to have been stolen because there is no lock on the workout room door to keep non-guests out. There are no sani-wipes to clean the machines after use. The equipment is aged and jammed into a space so small you can hardly walk around it without getting klunked.

When I raised my concerns with the Assistant GM, she did not even ask who I was or what room I was staying in. In other words, she gave no indication that she cared about the concerns or would follow up with me.. All-in-all the Courtyard Arrowood is one of the worst-managed Marriott properties I have ever seen. Not up to the usual Marriott standard by a long shot.

my kids and i stayed here while we worked at the Samaritan's Purse warehouse and we had a great stay!! our check in was easy as pie! the room was clean and comfortable and had a giant flat screen tv(my kids loved it). the breakfast bar was included in our room price and we had so many choices and it was all yummy! service at the hotel from the front desk to housekeeping was awesome! our breakfast attendant was such a sweet lady and greeted us with a smile even @ 6:30 am.i have read many other reviews for this hotel and have concluded that those folks must have stayed someplace else. our stay was great and we will bring our team here next year! it is not far from shopping or the billy graham library( awesome). great stay!!!

Not an inexpensive hotel but is not equal to the service provided at nearby same-price hotels. The costly breakfast buffet is lopusy; some colleagues stayed across the street at a Holiday Inn and their breakfast, included, was better than the food served here.
There are no restuarants within walking distance. So if you are dining out for all meals and brining in any snacks such as fresh fruit, this won't bother you. The hotel keys say "Feel free to wander" but the second shift deskclerks are unfriendly about guests enjoying the lobby6...Most Courtyards make the guest very welcome to all the shared/common spaces; I'm not staying here again for this price I will stay at luxury style suite nearby. There are only 3 redeeming factors to this hotel 1- indoor spa; 2-large attractive courtyard garden;3-fresh indoor air. Its due for an interior overhaul too- not ragged yet but well-worn.

Very nice hotel. Everything was polished and meticulously clean. Room was spacious, very comfortable beds, good shower, spotless. Staff friendly, organized and knowledgeable of the area. Convenient location. Very good experience will be very happy to return to this hotel.