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The Blake Hotel – reviews, photos

3.0 of 5
555 South McDowell Street, Charlotte, NC 28204 (Formerly Adam's Mark Charlotte)
Hotel amenities
The Blake Hotel
The Blake Hotel
The Blake Hotel
The Blake Hotel
The Blake Hotel
The Blake Hotel
Ranked #88 of 169 hotels in Charlotte
3.0 of 5 stars 291 Reviews
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291 reviews from our community

What travellers say about this hotel
  • HOT WATER(10)
  • Very nice(6)
  • Continental breakfast(6)
  • Parking deck(5)
  • Shuttle drivers(5)
  • Friendly and helpful(5)
  • Great customer service(4)
  • Front desk staff(4)
  • Saturday morning(4)
  • First thing(4)
Traveller rating
    48
    60
    46
    51
    86
Only show reviews for Family (29) | Couples (59) | Business (119)
Date Rating
Jonesville, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Don't Schedule Your Convention at the Blake in Charlotte”
1 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

The meeting room was so cold there were people wearing their heavy winter coats. One place to eat in the Hotel. After standing in line 30 minutes for a sandwich, guess what they ran out. If you know you there is going to be a convention of 1700 or more people you plan for it. I repeat, do not schedule your event there, you get what you paid for. There is alot of nicer hotels in the Charlotte area that are much nicer.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask donna m about The Blake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha Benton, Director of Front Office Operations at The Blake Hotel, responded to this review
1 February 2012
Thank you for your honest and detailed review. We appreciate constructive criticism and
can only help us improve.
Your points are all very valid and I am disappointed that we provided such poor service. I know that we can do better, in which please consider giving us another chance, and feel free to contact me directly for your next trip to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johns Creek, Georgia
2 reviews
1 helpful vote 1 helpful vote
“Never Again ;(”
1 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

The internet photo show a classy high dollar hotel. Check-in becomes reality! The Beds were HARD HARD and pillow lumpy. The air rattled even after it was fixed. The room was covered in dust. The phone was missing all the service buttons. We were supposedly in a renovated room with new furnishings, NOT! One Towel, dirty toilets, no soap, at least management moved us to the Double Tree for the the second night. The Double Tree had great beds and was perfect, felt like the Ritz.

Room Tip: The Double Tree was Perfect!
See more room tips
  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Travelsnobtellstruth about The Blake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha Benton, Director of Front Office Operations at The Blake Hotel, responded to this review
24 January 2012
All of us here sincerely apologize for the difficulties you encountered on your most recent visit. Thank you for your detailed comments that will allow us to improve our service. We strive to ensure our guests have a wonderful visit. Please contact me directly so I can gain further information and allow me to apologize personally.
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Thomasville, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not Worth it.”
1 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

Stayed at the Blake for a Anime convention and was really really disappointed for the price paid. Half done renovations, non working ice machines on two floors (there are only three ice machines in the first place) scary scary malfunctioning elevators, over priced food and drinks, rude staff. The parking is over priced for no one being responsible for watching over your vehicle- this place is next to a homeless shelter and the garage is in bad shape, not to mention the lights are so low its hard to drive a truck under them ( and I am talking about a light duty pick up truck). In the rooms, the bathroom is tiny, the air/heat did not work, and the beds are hard. The elevators are death traps with tin foil and plexiglass decor. I've stayed at 4 star hotels for way less- I feel totally ripped off.

  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Kurisutania about The Blake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha Benton, Director of Front Office Operations at The Blake Hotel, responded to this review
11 January 2012
I sincerly apologize as you feel there was no value during your stay here at The Blake. As we continue to work towards quality and excellence, we appreciate your feedback and again apologize for not meeting your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
“Professional Courteous Staff at The Blake”
5 of 5 stars Reviewed 7 January 2012

We are attending the 2012 Ichibancon- a 4 day event at The Blake and wanted to share with readers how well organized and efficient the staff at the hotel has been.

Imagine a deluge of 1000+ teens dressed in their favorite Anime costumes (some very very elaborate) attending a conference with high-brow sessions taught by experts from around the country in film animation, cultural history (anthropology) and character/storyline development.

The hotel is clean (although there are the mentioned renovations here and there), the staff knowledgeable and professional and adjacent parking is affordable, convenient and well managed.

I felt very safe at all hours attending conference sessions/activities from 9am to 1am!
There was always a staff member or manager nearby to answer any question or assist.

I'm a parent in Charlotte and next year we will be staying at the hotel for this event.
Thanks Blake Hotel Management and Staff !

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lisa H about The Blake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha Benton, Director of Front Office Operations at The Blake Hotel, responded to this review
8 January 2012
Thank you so much for positive feedback as we strive for excellence here at The Blake Hotel. I will share with the entire staff and look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh NC
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“You get what you pay for.”
3 of 5 stars Reviewed 5 January 2012

My husband and I stayed at The Blake for a Carolina Panthers game. Check in was a disaster, the staff overwhelmed and frazzled. At first glance, the decor looks appealing, but under closer inspection it is cheap and dirty. The bathroom was moldy and the water was brownish. There was a good crowd of people staying there, and it was a fun atmosphere.

Pros: Free shuttle to anywhere in the uptown loop, inexpensive.
Cons: Dirty, poor service.

Stayed October 2011, travelled as a couple
Was this review helpful? Yes
Ask thelunaticexpress about The Blake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha Benton, Director of Front Office Operations at The Blake Hotel, responded to this review
6 January 2012
I wanted to personally apologize for not meeting your expectations during your recent stay here with us. If you return to Charlotte please contact me directly to make the reservation and allow us to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Blake Hotel

  • Blake Hotel Charlotte
Address: 555 South McDowell Street, Charlotte, NC 28204 (Formerly Adam's Mark Charlotte)
Price range (per night):* INR6,281 - 10,171

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