This was our first time we have stayed here and will be our last. The hotel was booked solid on Fri and Sat only. We stayed 5 days. The front desk clerk was nice and the breakfast was great and plentiful every day. However the housekeeping was atrocious. Our room was clean when we arrived. The beds were not great but do-able. The first two days at 4:30 pm I had to go down to front desk and ask if our room would be straightened up and refreshed. As the maids were going out the door...one was retained to go up and clean our room. On Sunday I dopped a cherry stem on the Bathroom floor...it was still there on Tuesday when we checked out. On Monday night when we came into our room, we found 3 sheets of toilet paper on the roll. I went downstairs at 11 pm and asked for toilet paper. The best that could be found was 1/2 a roll found in the public bathroom which was then given to me. There were never any towels in the pool area for 4 days. The last 2 days we only had 3 towels instead of 4 left in our room...and hair conditioner...no shampoo. The housekeeping was not up to HIE standards by any means. For the price we paid, I will find somewhere else to stay the next time we visit family in the area.

My husband, child, and I stayed in the Holiday inn Express Arrowood last over the weekend. Parts of the stay were mediocre at best while other parts sucked. The front desk staff was very short, the maintenance man was horrible and the breakfast staff was rude. The beds were the worst Ive ever experienced in a HIE and there was a large teenage group up slamming doors and running down the hallway all hours of the night. (I realize that this wasnt the hotel's fault, however the way they handled it was... they took no action although they told us at 1130 pm when we called after enduring the noise for 4 hours that they had received several complaints.

My husband went to get breakfast after working out in the pitiful gym. It was 929 am when he walked in the breakfast area and the staff told him it was closed. Really? I mean they are just going to throw away the leftover food anyway.

We also had an issue with the pool. We started to get in it one morning only to find white crystals floating all over it. My husband went to the front desk when the clueless staff said she didnt know what they were. My husband tracked down the maintenance man who told us he had shocked the pool an hour before. It was good that we noticed it before our child got in or she could have had serious chemical burns.

Over all downright indifference on the staff's part was the worst part of the stay. No one ever smiled or said hi.

Find another hotel to stay in... there are tons on this and the 1st exit!

Stayed here 3 nights. Room was clean & Hotel was quiet. The entire staff were very friendly. My family enjoyed having breakfast there each morning. Overall, it was a nice place to stay.

We missed a connection at CLT. The lady that checked us in on Aprli 10 at 02:00 A. M. was very helpful and gave us a complimentary upgrade for my Platinum status. The grounds were well maintained. Room clean. Breakfast included sausage gravey, biscuits, pancakes, yogurt and boiled eggs. Would stay here again.