The property is gorgeous and welcoming, and the bed was fantastically comfortable, particularly the pillows. The towels were very nice. I didn't find it to be noisy at all. The Asian man who checked us out (didn't catch his name) was extraordinarily friendly and helpful. The residential neighborhood is affluent and attractive. I didn't think our room looked worn down, though it also didn't look like it had been updated recently.

Bad parts:
They use Open DNS to block access to content-sharing websites such as You-Tube, Twitter, and Flickr. The woman at the desk that evening was not aware that the hotel had made this rude and technically incompetent choice and was unable to help. Once we worked around the problem (I travel with a computer wizard) the internet worked perfectly well, but most visitors will not know how to do so.

Our third floor room was a bit dreary. It appears that rooms on the third floor all have only one small window. If I were to return, I would certainly try to get a room on the second floor. This is an old house and I suspect that the third floor was originally the location for the maids' quarters, so you can expect sometimes low ceilings and not a great deal of light.

There is a fitness room but it is very small (stairmaster and maybe a bike) and has no windows. It is on the third floor.

If you appreciate historic architecture and traditional decor, the Duke Mansion is for you. It's like taking a step back in time. It has rooms of varying size and really comfortable beds. I always try to stay in one of the rooms with a screen porch/balcony. Enjoy your coffee on the porch while looking at the amazing craftmanship of the house. They just don't build homes like this anymore.

The complementary hot breakfast is delicious (try the bacon!) and the staff is very helpful and friendly. Plus, any proceeds go towards the preservation of this historic gem, so it makes you feel good about the money you spend on staying at the Duke Mansion.

Don't miss the history of the Mansion on the second floor. It's very interesting. I have met many people from Charlotte who have never discovered this hidden gem. It's tucked away in a quiet neighborhood with amazing walking and running routes through beautiful Myers Park.

I stayed at the Duke Mansion for a week on business due to the price and location. It's in the heart of Myers Park which features some of the most beautiful homes in Charlotte, NC. I checked in and my clothes needed to be ironed, so I pulled out the iron and it was broken. I called the front desk to ask for another and one was brought up to the room by the front desk attendant. Not too friendly. Anyway, broken handle on the dresser, caulk needed replacing in the shower due to mold, and you're not going to believe this, but there were spiders and webs in the corners of the room nearest the desk area. This was in a smaller room and not the largest at the property, but there is still no excuse. Also, the wifi was down when I arrived and was told to hardwire the machine to a wall outlet which didn't work either. I had to go to the wireless router on the 3rd floor and reboot it.

Even though I like older houses, I'm not much of a bed-and-breakfast person. I booked this property because the location fit my needs. It was a pleasant surprise. From my initial telephone call to departure, the staff was uniformly friendly and willing to help with anything necessary to make the stay comfortable. The room -- a second floor "porch room" attached to a screened-in-porch -- was spacious and had beautiful large windows as well as high ceilings. It would have been nice to have a second easy chair for relaxing, as there was room for it in the room. The bathroom had a good selection of amenities and the bathrobes came in handy. Turn-down service never materialized, but a call to the front desk for ice (it was supposed to come with the turn-down service) brought ice to the room within a minute or so. There is a nice selection of hot and cold beverages off the lobby for hotel guests. We did not encounter the noise problems other reviewers noted, but the room next door was empty. Breakfast was well prepared; the menu offered pretty much anything most people would want for breakfast. Now the downside: there was a reception/event while we were there and, even though it supposedly ran only for a couple of hours, the tents and preparations hindered our enjoyment of the grounds prior to the event starting and certainly while it was going on. Returning nearly an hour after the reception supposedly ended, we had to elbow our way through a crowd on the steps (who were none too accommodating) just to get in the front door. So the occurrence of events probably helps the room rate a little bit but detracts from the overall experience.