I stayed in this hotel in November 2011. Let's just say the stay was a complete comedy of errors. First, I have to admit the room was nice. It was actually two rooms combined in to one - so it had a living room, bedroom and two bathrooms. Quite nice. However, the "master" bath had hair in the sink at check-in. Not a huge deal to me, stuff happens, but it did cause pause over how well the bathrooms had been cleaned. Then they thought I didn't answer a wake-up call (which I had) so security entered my room in the morning (WOW!). Then to top it off, they lost my breakfast order. I complained and was given "points" toward another stay that I never received and their customer support people are useless. We will never stay here again.

Great room and staff was excellent. Needed to get to the airport and had a cab within 5 minutes. Room and bed comfort over the top. Definately will come back..

Recently stayed 5 days at the Westin in CLT and really regretted not using my company discount to stay at the new Ritz instead. Yes we used cash and SPG points to only pay $60 per night, and I guess we got what we paid for... a $60 Motel experience of substandard customer service and dated rooms with beat up amenities.

Except upon check in, not once did anyone open the front doors for us, even when we had packages and when there were staff standing at the doors! We sat for an hour in the lobby bar at a table waiting for the bartender someone to take our drink order but that never happened. We only had 2 new soaps the entire 5 day stay, even when our poor soap shrunk to a twisted oddity it wasnt replaced. And forget about the self parking keys ever working - it became a running joke that we'd go to the front desk to tell them we had a car and get our key cards zapped so that it worked in the parking garage - then to be stopped at the gate b/c the cards never worked and the guard would have to call and verify we were guests, repeat over and over this process.

We were also bummed to learn that the fitness center was closed considering we dragged all our clunky gym stuff w us - but I guess we should have reseaerched that first.

The lady at the front desk was very apologetic when I told her about all this, and comped us our 5 days of parking charges. But I cannot recommend this hotel as a Starwood property - it failed on so many levels.

There is so much wrong with this property I don't know where to start! The Director of Sales needs to be removed from his position. He doesn't know the first thing about how to take care of his clients. We pay your salary!!!!! The food in the presidential suite was not kept at safe food handling temps. Sushi was left sit out without ice for 5 hours, yogurt in the morning had no ice and was left out for over 3 1/2 hours. These were only a few of the numerous mistakes this hotel made. In Embers they won't serve a burger less than "well done" they said its NC law! That is incorrect! They dont have a chef on staff and are afraid of food bourne illness and getting sued. The food and lack of customer service are not up to Westin standards. This place should be called Western as in Best Western! Because that is the service and property they most reflect. Buyer beware. Stay somewhere else.