We arrived back in Charlotte at 1:00 am and called the front desk to come pick us up that came with the park here fly there package. I told him we were right outside the first baggage claim (A). He told me to go to baggage claim D or E all the way at the other end of the airport. I asked if we could just be picked up at baggage claim A because we were already here and the airport was almost empty. He told me that they pickup at the other end of the airport to prevent pileups and would not even hear me when I told him that baggage claim A was deserted. The funny thing is that the place we got picked up was 10x more crowded and they had to drive right past us to get there. We had been flying all day and I had my 2 year old daughter with us who was asleep in my wifes arms. Also, we had 3 large suitcases, 3 small bags, and a car-seat. The night manager, whose name I believe was Quinton, was not only unsympathetic but downright rude. My family will not stay here again based solely on how we were treated that night. I understand that there is Marriot policy but common sense should come into play as well. Passing right by a young couple with a baby and a bunch of luggage/car-seat to get to your SPOT at a deserted airport makes no sense to me. Its not like there were other people waiting to be picked up because we were the only ones. For him to be very rude was just the straw that broke the camels back.

Every time I have stayed here, 2 - 3 times a year, it has been a delightful experience. Great food, and friendly, helpful, respectful staff. It's close to CLT and the South Park Mall AND just off the interstate to be quiet and yet easy to find.

From the moment we arrived at Charlotte Airport, the service from this hotel was exceptional. I called the hotel as we left our gate (no checked luggage) and by the time we made it to the exit the shuttle was waiting for us. The driver was extremely pleasant and the ride was very comfortable. The gentleman who checked us in was just as hospitable and check-in was very quick. Even though we arrived several hours before the designated check-in time our room was ready.
Our room was very nice - clean, spacious, and everything was in working order. The continental breakfast was extremely busy due to a fully booked hotel, but the food never ran out. The manager assisted the designated staff-person and the Southern hospitality continued through breakfast.
We will definitely be staying at this hotel the next time we are in Charlotte.

I stayed here one night when I had an early morning flight. I arrived at the hotel after midnight. The clerk was not at all welcoming. He was simply "flat"--not the usual Southern welcome one expects. I was checked in and went to the room. Being tired, I did not do much more than unpack toiletries, put out my clothing for the following day and go to bed. The room was spacious and I had no problems with room temperature. I was up and downstairs soon after 5 a.m. the next morning. There was no one at the desk but an employee was on the computer in the lobby. I tried to make noise and finally had his attention. He went to the back and the clerk came out. Again, very "flat". I explained that the trip was for business and there had been no receipt under my door, but that I needed one as I needed to complete an expense report when I returned. The clerk said there was a problem with the printer and that the only thing he could do would be to email it to me. I gave him my email address and left the hotel. I turned in my rental car, made the flight and was back in my office several hours later--no email and no receipt. I called the hotel and was told they would fax it, This clerk was very friendly and apologized. I had hoped to get my expense report completed before going to another meeting but was unable to do so . I did receive the fax --and two days after my stay I finally did get the promised email. I was not in the hotel long enough to experience the breakfast or property amenities. It was convenient to the airport and I would stay here again, but I would hope for a better rate than the $123/night I paid.