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TownePlace Suites by Marriott Charlotte Arrowood – reviews, photos

2.5 of 5
7805 Forest Point Blvd, Charlotte, NC 28217
Hotel amenities
TownePlace Suites by Marriott Charlotte Arrowood
TownePlace Suites by Marriott Charlotte Arrowood
TownePlace Suites by Marriott Charlotte Arrowood
TownePlace Suites by Marriott Charlotte Arrowood
TownePlace Suites by Marriott Charlotte Arrowood
TownePlace Suites by Marriott Charlotte Arrowood
Ranked #73 of 169 hotels in Charlotte
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    7
    7
    9
    4
    3
Date Rating
Orlando, Florida
1 review
“Great place to stay :)”
5 of 5 stars Reviewed 16 December 2010

We booked in for a weekend stay and for the price this is a great hotel. The rooms are clean and well equipped but it is the great friendly staff that, as always, makes a difference in any hotel.
From the front desk staff to the chambermaids to the breakfast staff nothing was too much trouble for them when I asked for specific things. It never felt like I was inconveniencing anyone at any point....exactly how it should be.

Well done TownePlace Suites...you will get my custom again.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask firqin about TownePlace Suites by Marriott Charlotte Arrowood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssocias, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review
23 December 2010
Thank you for your review! We are delighted to know that you enjoyed your stay at the TownePlace Suites Charlotte Arrowood We value our guest’s experience and feedback.

We look forward to welcoming you back to Charlotte, NC on your next trip.
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Roaches, Roaches, Roaches”
1 of 5 stars Reviewed 5 December 2010

We reserved the 2 bedroom suite and it did not meet our expectations. There were roaches everywhere, the beds, the coach, the kitchen. Absolutely, one of the worst hotels I have ever stayed out. The best part was that the young woman working the front desk gave us our money back. We were also told that the hotel was a franchise and that the owner was too cheap to maintain the property.

  • Stayed October 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask brian6743 about TownePlace Suites by Marriott Charlotte Arrowood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssocias, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review
7 December 2010
Dear Guest

I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course concerned to learn of the areas which left you to feel disappointed.
Cleanliness is one of our crucial focus points in our service culture and we regret that it fell short of your expectations. This feedback has been channeled to the relevant team for improvements.
In any possible way, we are to surely remedy what needs to. We hope that you will allow us the occasion to restore your experience at your next visit.
Thank you once again for highlighting the matter to us for our action.

Regards,

Samuel I Socias
General Manager
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“Not Marriott Quality”
3 of 5 stars Reviewed 16 August 2010

We chose this hotel because of the location and we were able to stay here free with our Marriott Rewards, but the current rate was $79 a night. The outside of the hotel and the office was somewhat deceiving. Pulling in it looked nice and the hotel office was very clean and trendy. Service was great and staff was friendly. We were put into the building across from the main part of the hotel. The front entrances to our building were dirty and had trash piled up around the garbage cans. The entrance doors were worn and needed painted. The doors required your room key to unlock them which worked intermittently. The hallway carpets were worn and smelled musty. We heard dogs barking as we walked down the hallway so we assumed the place would have a pet smell. Our room was nice although not as large as a Residence Inn. In general the room was clean but the sheets on the roll away bed had some stains on them. The office desk was spacious and the free wireless internet was fast and easily accessible. My general feeling of the room and the hotel was like they had painted the place, put new carpet down and added trim and put the Marriott name on it but the true quality was not really there. Across the street I could have stayed at a Hyatt Place for $84 a night. If this room wasn't free for us the Hyatt Place would have been are first choice.

  • Stayed August 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, NC
1 review
“Dirty, smoke filled Room, Inexperienced Staff”
1 of 5 stars Reviewed 14 February 2010

To be as succinct as possible...the "clean" room was dirty, with yellow pillowcases, moldy shower stall, and an stench of smoke. The staff was inexperienced, unknowledgeable, and uncaring. I would avoid this hotel at ALL costs.

  • Stayed October 2009, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask CueballJr about TownePlace Suites by Marriott Charlotte Arrowood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missouri
2 reviews
“Great”
5 of 5 stars Reviewed 17 January 2010

I found all the staff bending over backwards to please. They were dedicated, alert and looking for ways to be helpful and ways to please guests!

Stayed January 2010, travelled with friends
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Ask Chosen60 about TownePlace Suites by Marriott Charlotte Arrowood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about TownePlace Suites by Marriott Charlotte Arrowood

  • Towneplace Suites Charlotte
  • Towneplace Suites Charlotte Arrowood
Address: 7805 Forest Point Blvd, Charlotte, NC 28217
Price range (per night):* INR5,058 - 7,059

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