This place is new and nice. It's sterile meaning that there's not really service - no one goes out of their way, nor is there fruit or cookies out at night. But it's brand new and really modern.

Going with the modern is a problem that I never realized staying at a Springhill on business but now I'm with kids. The new Springills are designed with separate shower and toilet areas. These areas are carved off from the main room with clouded glass doors. The issues are two: 1) they don't close/seal so there is always a gap for someone to look through. 2) Light travels through them so you can't leave a light on (we have young kids and it's key).

While the pool is small but workable, the gym and breakfast both excellent.

If you want clean, modern, and restaurants (Ruby Tuesday, Red Robin, and a few local nearby)....this is the place. Just don't expect - a welcoming place. But it's very very nice - top notch in niceness.

I have to say that I agree with all the reviews. This is a very nice, new, contemporary hotel. Great location shops, restaurants, and mall all in a very immaculate new area. The rooms are set up nicely and the furnishings are all very contemporary, however, the beds are some of the hardest mattresses I have ever slept on. The other thing this hotel is sadly lacking is "Customer Service". I am an Elite Marriott rewards member and stay at Marriotts frequently. This hotel's front desk service leaves a lot to be desired. Upon check in 3 young women were all working the desk, one standing and eating, the other twp giggling and talking. They greeted us with a "Hi" and I told them I had a reservation. The one young lady asked for ID and credit card, took my credit card swiped it and immediately handed it back to me and said "You have another card this one is not working". I told her to try it again that there was no reason it should not "work". She did a couple more times, then looked to her co worker (who was still eating at the desk) and she came over to assist her. The card went through and then it was handed back to me with no apology or explanation. The room key was quickly handed to us and we were told the elevator was "around the corner". Where is the customer service? Class hotel are set apart by there customer service not by there room decor.

Very nice. Clean rooms with a modern vibe. Breakfast was nice they had a good selection to choose from. Great location next to office park and lots of restaraunts and shops.

My boyfriend and I went to Charlotte to see the city in hopes of moving there soon. We stayed in Ballantyne area at SpringHill Suites, it was FANTASTIC!! Hotel was clean, decorated beautifully, friendly service, great breakfast selection, and conveniently located. There is a separate sleeping area from the sitting area, but open to each other at the same time. The pictures from the hotel website are exactly what we had. It was a great stay!