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InTown Suites Charlotte Northeast – reviews, photos

7706 North Tryon Street, Charlotte, NC 28262
Hotel amenities
InTown Suites Charlotte Northeast
Ranked #145 of 169 hotels in Charlotte
2.5 of 5 stars 4 Reviews
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4 reviews from our community

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Traveller rating
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NJ
1 review
1 helpful vote 1 helpful vote
“Do not stay here!”
1 of 5 stars Reviewed 25 August 2009
1
person found this review helpful

I was at the Inn Town Suites in Matthews, NC. The room I had was absolutely disgusting - stained furniture, room was not clean and there were stains and cigarette burns all over the sheets and bedpread. The worst was the roaches. The smell of pesticide was evident when I checked in, but apparently that wasn't enough. I complained that I wanted my money back and they convinced me that they would come spray the room and everything would be ok. They also let me look at three other rooms that were even worse than the one I was in - one reeked of BO so badly I thought I'd be sick. Gave my original room one last chance and that evening had twice as many roaches in my room. Immediately checked out the next day, asking for my money back. I was assured that I would get a full refund - which I have never received. Several calls to the customer complaint center and never received so much as a phone call in return. I will be contacting the board of health and the BBB on this place. This place is a rip-off and I wouldn't recommend it to anybody no matter how cheap it is.

Stayed August 2009, travelled solo
Was this review helpful? Yes
Ask JaneCNJ about InTown Suites Charlotte Northeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InTown Suites, Guest Relations Manager at InTown Suites Charlotte Northeast, responded to this review
15 September 2011
Thank you for the feedback on your stay. InTown Suites is an extended stay facility. We are not a nightly hotel, and only rent rooms on a weekly basis. We ensure that guests are aware of this at check-in, and allow all guests the opportunity to view the room they will be staying in prior to purchase. This allows guest to make sure that the room meets their standards. You viewed multiple rooms, and ultimately chose to purchase one of these for a week.

Offering only weekly rates is also one way we keep prices low [ $179.99 at the time of your stay].

We receive regular pest service at our locations. However, if there was a pest problem in the room, we could have had our service provider address the issue right away. We regret to hear that you were dissatisfied with the room, but we made every attempt to accommodate you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
1 review
1 helpful vote 1 helpful vote
“BEWARE !! (Inntown Scams)”
1 of 5 stars Reviewed 16 June 2008
1
person found this review helpful

What can I say other than Inntown Suits really sucks. We stayed at the N. Tryon location in Charlotte. Dirty Bedding, overflowing toilet, roaches, water leaking from bathroom ceiling, broken a/c, no bathroom towels. Oh yeah, they do have a maintenance guy .. but he will never make it to your room to fix anything. Complaints mean nothing to this place. They are very quick to take your money though. 15 minutes past check out and I was even charged an extra $25 dollars for "late check out". What was also amazing is how the maid cleaning up would come to my room and see that I've cleaned it up and will ask me to tell the office that I waived her coming in and doing her job. DONT EVER VISIT THIS PLACE YOU'D BE BETTER OFF FINDING A BOX AND SLEEPING OUTSIDE NEXT TO SOME DUMPSTER.

  • Liked — ABSOLUTLY NOTHING!!
  • Disliked — INNTOWN SCAMS
  • Stayed June 2008, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask dadaroc about InTown Suites Charlotte Northeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InTown Suites, Guest Relations Manager at InTown Suites Charlotte Northeast, responded to this review
15 September 2011
Thank you for providing feedback on your stay. It is our goal to ensure that all guests have a positive experience with us. We apologize that we failed you in this regard. Although we do not offer luxury accommodations, no guest should have to deal with an unclean room or equipment that is in disrepair. Any problems that you had should have been addressed in a prompt manner. We regret that we did not exceed your expectations, and will do a better job if we have another opportunity to serve you.
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“Drug infested Dump”
1 of 5 stars Reviewed 18 May 2008
2
people found this review helpful

Real sorry to have ever encountered such a laim bunch of people. For one people knocked on my door at ALL hours of the night looking for someone that had previously lived there. For two...due to a personal emergency I had to leave suddenly. Unfortunately I didn't have enough time to pack all of my belongings. My husband offered to pay WHATEVER the cost to ship them and according to the manager their "Corporate policy" doesn't allow for this so needless to say I've got to spend 200$ more to travel back to the hotel to collect my belongings. Now under different circumstances I would've never left anything...but in this case I had no choice. So People listen up ....AVOID intowne suites!!!!!!!

  • Liked — Nothing
  • Disliked — everything
  • Stayed April 2008, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask dustiz about InTown Suites Charlotte Northeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InTown Suites, Guest Relations Manager at InTown Suites Charlotte Northeast, responded to this review
15 September 2011
We apologize that you were unhappy with your experience at InTown Suites. We typically do not release guest belongings unless we can absolutely guarantee the identity of the party receiving these. This may have hampered you being able to retrieve your items. Again, we are sorry that the situation wasn't handled better.

It is difficult to address your headline as it doesn't appear to coincide with the issues you had.
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InTown Suites Charlotte Northeast Also Known As

  • Intown Hotel Charlotte
  • Intown Suites Charlotte
Address: 7706 North Tryon Street, Charlotte, NC 28262

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