I was at the Inn Town Suites in Matthews, NC. The room I had was absolutely disgusting - stained furniture, room was not clean and there were stains and cigarette burns all over the sheets and bedpread. The worst was the roaches. The smell of pesticide was evident when I checked in, but apparently that wasn't enough. I complained that I wanted my money back and they convinced me that they would come spray the room and everything would be ok. They also let me look at three other rooms that were even worse than the one I was in - one reeked of BO so badly I thought I'd be sick. Gave my original room one last chance and that evening had twice as many roaches in my room. Immediately checked out the next day, asking for my money back. I was assured that I would get a full refund - which I have never received. Several calls to the customer complaint center and never received so much as a phone call in return. I will be contacting the board of health and the BBB on this place. This place is a rip-off and I wouldn't recommend it to anybody no matter how cheap it is.
- Intown Hotel Charlotte
- Intown Suites Charlotte
