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Sleep Inn North Lake – reviews, photos

2.0 of 5
6300 Banner Elk Dr, Charlotte, NC 28216
Hotel amenities
Sleep Inn North Lake
Ranked #113 of 169 hotels in Charlotte
3.0 of 5 stars 26 Reviews
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26 reviews from our community

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Traveller rating
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    5
    5
    11
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Date Rating
Raleigh, North Carolina
1 review
“Do not stay at this hotel....”
1 of 5 stars Reviewed 6 February 2012

the front desk staff needed a lesson in customer service! the beds were very small and uncomfortable..the sheets do not fit on the bed..the bathrooms needed cleaning..we stayed because of the indoor pool..it was skanky! trash floating in pool..pool area not cleaned! when I told the lady about the pool she denied it, she said the pool was clean. our door keys would not work and the lady at the front desk was annoyed because they were not working. Needed a carpet cleaning bad! We left a coat in the room, the lady at the hotel called and i was trying to give her my fedex account number to ship the coat back to me..she told me that they did not do that, I would have to come back and pick coat up...what a trip! If you were from out of town like us, than you were out of luck! Thank God my brother lived in charlotte and went and got the coat...why did she call if she wasnt going to assist in sending the coat back and not even at her expense...just 5 minutes to ship the coat back! The lady at the front desk told me that she will never, ever call anyone again if they left their belongs! She than added that we should have been lucky that we got a good rate because that room would of cost us at least $200 per night...what a joke! I have come to a realization that it would be better to pay more and stay at a hotel that had a good reputation.Will never stay at this hotel again!

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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Owen, General Manager at Sleep Inn North Lake, responded to this review
6 March 2012
Greetings Ms. Vivian,

I would like to thank you on 2 accounts. I thank you for your recent stay with us in February, and thank you for taking the time to share your comments on this site.

I was saddened to read your experience you had at this hotel, and only wish we had talked concerning your coat. I think you might of misunderstood my associate, but when anyone leaves something behind, once we have verified we do have it, we then take it to a 3rd party shipping company and they make the arrangements with consumer to have it returned in a timely fashion. If you have FedEx #, its very simple. I truly think it was a matter of misunderstanding, but I again thank you for sharing your experiences
Sincerely,
Christopher Owen
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Changes”
3 of 5 stars Reviewed 28 January 2012

I have stayed here many times as I accommodates me and my truck. I normally park, walk in PAY CASH For room (me and dog) then I'm off to eat. I have done this I don't know how many times. And here comes the changes. Before I could even get out of my truck this time a woman was standing there to run me off if I was not getting a room. So I went inside to get room and this time I needed a credit card or no room then was told after that I needed another 15 dollars for my dog. When I questioned her she said she had to call manager. She got on phone and walked away out of sight. When she came back she said the manager told her to charge me more for the room but she said if I just pay like she said she would not. So much for my perfect hotel in the right spot. I feel like I just got scammed and I'm not ok with that. I will start looking for another place in this area and as soon as I find one I will start staying there instead. That is UNLESS THEY DECIDE TO START BEING FRIENDLY AGAIN.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montréal
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Not Honest”
2 of 5 stars Reviewed 11 December 2011

We arrived with a reduction coupon, the person at the reception told us this was ok. When she asked us to signed the registration form the amount was not the one indicated on our coupon, She told us she has to call her manager but we had to sign to agree the fare which was wrong, we did not sign it. She insist to tell us that at the check out the coupon amount would be honored and guess what...it was not.
It was a different person, we asked to see the registration form and the reduce coupon was stapled to it but she did not honored it, she told us we had to call the manager to solve the problem.

Do not go to this hotel, they are not honest and it is not clean.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Go elsewhere”
2 of 5 stars Reviewed 31 August 2011 via mobile
1
person found this review helpful

Got this hotel on hot-wire $43 per night. All I can say is believe all previous reviews and stay elsewhere. We arrived late 10.30pm, got to our room in need of a coffee. Coffee maker did not have the carafe so we forgot that idea and decided on a shower instead. Beware of shower floor, it was very very slippery. Had to hold onto bar in shower to avoid falling. Lighting in room was very poor. Room outdated. Breakfast was poor. Fruit in bowl needed to be thrown out. Coffee - the worst I have ever had at any hotel. Had quick look at pool....would not consider swimming in it. It seriously needed a clean. Slime on bottom of pool. Service was just ok. Don't waste your money Here.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntersville, North Carolina
Senior Contributor
35 reviews 35 reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Cheap, clean, nice staff”
3 of 5 stars Reviewed 8 August 2011
1
person found this review helpful

Cheap hotel. Very clean look. The area isn't great. I wouldn't hang out around it, but the hotel is safe.

Don't leave things on your bed (including PJ's) or they will not make your bed. I found this to be outrageous ! When I complained at the front desk nobody cared to come up to my room and make my bed.

Breakfast is.... better at the Waffle House next door !

  • Stayed April 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Owen, Manager at Sleep Inn North Lake, responded to this review
9 August 2011
We'd like to express our gratitude for your lodging at the Sleep Inn Northlake. Your willingness to give feedback is truly appreciated we look forward to your future business.
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Additional Information about Sleep Inn North Lake

  • Sleep Inn Charlotte
Address: 6300 Banner Elk Dr, Charlotte, NC 28216
Price range (per night):* INR3,803 - 4,585

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