I work in the hotel industry, and I usually spend a lot of time on trips (unintentionally) taking mental notes of pros and cons. I arrived at the front desk and waited for several minutes to be noticed. When I was noticed, the woman was unfriendly and had little to say. Basically her only words were "Okay " when I told her I had a reservation, and "Here" when she gave me my keys. She also reeked of cigarette smoke.
We stayed in a king guest room that was on the fifth floor. It had a lot of space and was clean. It was a little dated, but nothing other than typical hotel furnishings. I looked through the binder that had information about the area and hotel, and was surprised to see so many typos. It wasn't very professional, but that was good for a laugh more than anything else.
Most everything about the room was mediocre. It wasn't at all windy outside, but for some reason, outside my window there was the constant sound of the wind whistling. It was just loud enough to get on my nerves and keep me from getting a good night's sleep. I don't know if it was just because of where my room was or what. Being that it was late at night and the cold reception I got at the front desk when I arrived, I decided against calling the front desk clerk.
The continental breakfast was mediocre--plenty of bagels, muffins, cereals. The hot bar didn't look too appetizing, but then again, it's hard to make eggs look good when they sit under a heat lamp all morning.
All in all it was a decent stay, but I won't stay there again. I booked at the last minute for an event in Charlotte, so I just consider it my lesson to plan ahead next time.
- Comfort Suites Charlotte
- Charlotte Comfort Suites
