I've been staying at this hotel regularly for 8 years now. The staff is friendly, competent and helpful and I wholeheartedly endorse this Courtyard to anyone traveling in the area. If there is one caveat, it would be that the location dictates higher prices than most Courtyards. The close shops and amenities and the ability to use facilities at the Ballantyne Resort cap off an exceptional hotel experience.

We picked the Courtyard when we wanted a comfortable place in the Ballantyne area of Charlotte. It turned out to be very satisfactory, despite the fact that work going on in the public areas made the entrance a cramped hallway. They managed to provide coffee and cookies neatly organized on one side, and they had junk food of various kinds for sale beside the reception counter. The service was great: All the staff weren't just polite, they were really pleasant and helpful.

Here's what I liked:
- The room was spacious and clean. It had a nice desk with a second pullout desk below it so you could make a comfortable office set-up.
- The free wifi internet worked well.
- The location was really convenient. Not scenic by any means, but close to restaurants, shops, the gas station, and the freeway.
- The website warned of the lobby renovation IN ADVANCE so I was prepared to find it closed off.
- The indoor swimming pool looked nice, though I didn't actually go in.

Here's what I didn't like so much:
- The bathroom was small, and split into a washbasin outside, loo and shower inside. (But it was well-maintained and worked fine.)
- The room had only one chair, which I would not have noticed if I'd been alone. But not so nice for couples.
- The place could do with some beautification inside and out -- plants, flowers, pictures etc. It's forgettably bland. Maybe the lobby renovation will fix that.

This is by far, one of the nicest Marriott properties that I have had the pleasure staying at. Having stayed there several times, it was nice to be greated with a "welcome back" greeting upon checkin.

Everything was top notch, from service, to staff, to room cleanliness and of course location

The Ballantyne area is great for entertaining or simple for a stopping point on a trip. The area has a wide variety of resturants and nice shopping. From a fitness perspective, the business park immediately behind the hotel has lots of sidewalks, trails and even exercise stations along a walking/runnin trial. (I ran for 45 minutes and never retraced my path).

Convenient to highways and about 10 to 15 minutes to the airport. Highly recommended!!!

This Courtyard looks as if it tried to take the "short cut" to the new renovation style that many Courtyards are undergoing. The service is GREAT...the lady at the front, who was from Greenville, SC...I forgot her name...was one of the nicest people I have ever met. The rooms however, weren't so nice. The sink is outside of the bathroom and is just a very old design if you're familiar with older Courtyard designs. Location-wise, if you need to do business at the huge office park behind the hotel, its perfect. Other than that, not much else of a draw for this spot.