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Extended StayAmerica Charlotte - University – reviews, photos

2.0 of 5
8211 University Executive Park Drive, Charlotte, NC 28262
Hotel amenities
Extended StayAmerica Charlotte - University
Ranked #139 of 169 hotels in Charlotte
2.5 of 5 stars 6 Reviews
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6 reviews from our community

    Trip type
Traveller rating
    1
    2
    0
    1
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Date Rating
IAD
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Set your expectation low”
2 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

My expectation was quite low after visiting other ESAs in Charlotte area. I had separate one night stays. Checkin staff refused to combine these. I had to check out and check in again. I might interrupt her good night's sleep. The kitchen had no utensil, no cooking pan and nothing. It has only one uncleaned dirty dish. The location of this ESA is good. Additionally, you can get this hotel at 25+ dollars in priceline at any time. It does not worth to spend 50 dollars. This place is definitely not family friendly place.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Not bad...comfortable for an extended stay”
4 of 5 stars Reviewed 11 September 2010
1
person found this review helpful

Hotel felt clean and safe. No problems. Kitchen was useable and clean.

Stayed September 2010, travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GA
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great Shopper's Landing Pad”
4 of 5 stars Reviewed 12 January 2010

Decently located for an intense visit to Concord for shopping without exorbitant rates, as well as other nearby shopping centers. The facility is not as up to date as some, but is clean and comfortable.

  • Stayed January 2010, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“They cancelled my stay AND moved me 40 min. away !!!”
1 of 5 stars Reviewed 22 May 2009
1
person found this review helpful

Wow-- What a CRAZY PLACE!! The staff - SHARI AND NIESHA -- are clueless and horrible on running a hotel. Well i receive a call 1 day before i go on my journey / vacation and they tell me they have to move/bump me to another location becasue they are overbooked ! LOL, I BOOKED IT 6 MTHS AGO ONLINE !! Needless to say i was going to accept a free comp. night a 39$ night in regards to the misunderstanding . NEEDLESS TO SAY I WAS NEVER SCHEDULED AT THE OTHER LOCATION (PINEVILLE). THEY NEVER DID AS THEY SAID THEY WERE GOING TO !!! WHAT WHACK JOBS!! Beaware!!! IF SHARI OR NIESHA answer the phone when u go to make a reservation-- hang up and try another hotel ! BEST OF LUCK, BUT AVOID THIS CONFUSING ESTABLISHMENT !!

  • Stayed May 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roadwarriornc, Regional Director at Extended StayAmerica Charlotte - University, responded to this review
26 May 2009
"Thank you for taking the time to make us aware of your experience at Extended Stay America Charlotte - University Place. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

Our hotel prides itself on exceptional customer service. We know that you have many lodging choices in our area, so we see it as our duty to go the extra mile however we can. Not only is this my personal belief, but it is a guiding principle at our hotel. I have, therefore, reviewed with each staff member the importance of being professional and courteous to every one of our guests, no matter the circumstances.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction.

I would like to speak to you directly so I can get additional information and resolve this with you directly. Please contact me or the Guest Service team by clicking on the Contact Us link at the bottom of the page.
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A TripAdvisor Member
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
61 helpful votes 61 helpful votes
“Extended Stay America--University Place”
5 of 5 stars Reviewed 11 June 2003
19
people found this review helpful

I stayed here in August 2002 and enoyed my stay. The rooms are equipped with a kitchen with full-size refrigerator, two-burner cooktop, coffee maker, microwave and cooking utensils. Also they have a recliner in the rooms! The rate was unbeatable, about $50.00 if I recall correctly. The hotel is near restaurants like Bob Evans, McDonalds, and IHOP. There is shopping nearby as well. The Verizon Wireless Amphitheater is just up the road. I would highly recommend this hotel.

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Additional Information about Extended StayAmerica Charlotte - University

  • Extended Stay Charlotte
  • Charlotte Extended Stay
Address: 8211 University Executive Park Drive, Charlotte, NC 28262
Price range (per night):* INR4,306 - 6,039

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