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Studio Plus Charlotte/University Place – reviews, photos

2.0 of 5
123 East McCullough Dr., Charlotte, NC 28262
Hotel amenities
Studio Plus Charlotte/University Place
Ranked #109 of 169 hotels in Charlotte
3.5 of 5 stars 4 Reviews
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4 reviews from our community

    Trip type
Traveller rating
    1
    0
    1
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    2
Date Rating
Dalton, ga
1 review
“Customer Service at it's finest!”
5 of 5 stars Reviewed 27 January 2010

Being on the road 6 months out of the year, I often wonder what has happened to customer service. It never ceases to amaze me how hotel staff seem to think that we, the occupant, are bothering them by staying at their hotel. This is NOT true here. I have to say this is the best in customer service I have received in a very long. Check in was quick and easy. The manager and front desk staff were both at the desk when I came in. While checking in, the MANAGER asked if I was staying on business or pleasure. I explained I travel to a new city each week. She asked where I was going the following week and volunteered to call the hotel and make my reservation. How awesome! Later in the week, I passed the front desk staff in the hallway. She actually called me by name, asked how my stay was going, and if there was anything she could do to help make it better. This was the way the whole staff was at the hotel-Always called me by my name and wanted to know if they could do ANYTHING. Upon check out the manager gave me the information on my next reservation. The following day, I received a phone call from the manager. She wanted to make sure I had arrived safetly and that the accomodations were to my liking. How Awesome!
If you travel and miss Customer Service-stay here, you will be impressed.
BTW...The room was good. The bed was comfortable along with a sofa and full kitchen.

  • Stayed January 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask barbree0305 about Studio Plus Charlotte/University Place
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SC
Senior Contributor
35 reviews 35 reviews
Reviews in 24 cities Reviews in 24 cities
73 helpful votes 73 helpful votes
“Possibly the worst lodging...”
1 of 5 stars Reviewed 15 August 2009

...I've ever stayed!

No towels (had to fetch from mgr.), no pictures on the wall, no clock, filthy sofa (the other comment about 'dog-rubbing' is on the money!), Xmas decorations and other trash and wall found jammed between wall and fridge (which made a serious racket), bloodstains on the bedspread and one pillow case and mattress pad, "bodily fluid" stains on the carpet.

The manager said they had recently renovated my room and "forgot" a few things. Riiiiiiight. I could not detect a "freshly-renovated" smell and the carpet had numerous other stains. The TV was a minuscule 19" old-style CRT. Picture-quality was quite good, though.

Internet access is $4.95 extra. No thanks, I can tether my cell phone for free.

There's no elevator. You have to maneuver a tricky odd stair combination to get to the third floor. Folks with mobility issues will have to stay on the lowest floor, below street level.

How does this place stay open???.

:(

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ontario,
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Yuck!!”
1 of 5 stars Reviewed 2 August 2006
2
people found this review helpful

We could not even stay there. We booked the hotel online and when we got there, we checked in and went into the room which was in the basement. We took one look around and immediately started phoning other places to stay. This is certainly not a 3 star hotel, I would not even give it one star.

The furniture was so filthy it looked like a dog had been rubbing itself all over it. The pull out bed had stains all over the mattress.

We asked for a non smoking room and it clearly had been smoked in due to the cigarette burns on the counters and the furniture.

The staff there was pleasant and nice enough to refund our room.

Yuck, yuck, yuck my advice is to stay away!!

  • Liked — nothing
  • Disliked — dirt dirt and more dirt
  • Tips/Secrets — stay away
  • Stayed July 2006, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lilredcrvtt about Studio Plus Charlotte/University Place
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Additional Information about Studio Plus Charlotte/University Place

123 East McCullough Dr., Charlotte, NC 28262
Price range (per night):* INR4,138 - 5,145

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