We were greeted promptly and given a delicious warm cookie. Rooms were clean and had all you needed. I do think the vending machines and room service were a little pricey. Room service was delicious but not on time. Hotel is conveniently located. Great place to stay if visiting nearby colleges or attending a game at Bank of America Stadium. I didn't feel great about the parking though.

We were in town Jan 13-15th for a National Cheerleading competition. We are Hilton Honors members, so, we always prefer to stay with Hilton properties. The hotel is very nice and looks newly renovated. We found the staff to be distant and not very knowledgeable. We were under the impression; we will receive free wireless in the room or in the lobby. To our dismay, there was a fee of 9.95 per day. We called the Hilton Honors number and inquired about the service and was informed, The Doubletree no longer offer free WI-FI services to Silver members. Although, we stayed with Hilton family for 28 nights in 2011, we only had ten stays and did not qualify for the free wireless. The representative, I spoke with, said, “someone from the hotel would contact me before, we checked out”. We never heard from the hotel staff or management.
The staff was not knowledgeable of the area. Any questions we asked, “the staff handed a piece of Xerox paper with information about the area”. Although, I am for technology, but to Google information and hand us a piece of paper about the area shows lack of service to your customer. Anytime we travel, we research the area, so, upon arrival to the hotel, the staff person or concierge can answer any questions we have about the area.
Although, the hotel was nice and we are Honors Members, we will start looking for hotels that focus on service and not with a brand attached.

We checked in for an overnight retreat. The room which my husband and I had was on the 8th floor overlooking the center court, with the Christmas Tree and decorations. The room, tv, amenities and staff were all right on par with what I expected. Parking was convenient and the hotel location was really perfect. Staff was really nice too!

My mother, sister and I checked in for Johnson & Wales Wildcat Weekend, and couldn't have asked for a more convenient location for the weekend's festivities.

Parking - There is a parking garage situated right next to the property, which is fairly easy to navigate in and out of. There was no charge associated with it and we used our key to get in. It seemed pretty secure and finding available spaces on the main entrance level was also a piece of cake.

Staff - All staff members that we encountered were friendly, but some could use a refresher course in directing guests around campus. Maybe even having maps on hand would help them to assist guests with specific buildings. When I worked front desk in Williamsburg and Virginia Beach, VA, having maps was essential in going the extra mile in providing directions for guests.

Room - Everything was modern, fresh and clean. The bedding was comfortable and the colors were inviting, yet soothing. Kudos to this property for updating decor without falling prey to the new trend of bold brash colors like many hotels are doing. The color selections and decor were very tasteful.

Breakfast - Included in our package for Wildcat Weekend were breakfast vouchers, which was a nice perk. The breakfast was okay, with an assortment of traditional breakfast items like eggs, grits, bacon and sausage. There were cold items as well like yogurt, cereal, bagels and granola. One thing that would have been nice was having a non-pork breakfast meat option...like corned beef hash or turkey bacon, or something like that. Otherwise, the breakfast was quite adequate being that it was already included. Had we had to pay for it in addition to our room rate, I probably would have passed and picked up something from Bojangles.

Overall, we had an excellent stay and look forward to visiting frequently in the future, as my sister begins her program at JWU next fall.