Please read other "Terrible" review, don't take my word on this along.
You make your reservations more than 45 days in advance, follow all of the rules, show up and are told you are being "walked" to another Hotel as they are over booked. Still have not figured out what "Walked" means, must be Marriott speak for "Get Out".
We were booked for 4 nights, they made a one night reservation at another Hotel we had to find on our own, in the dark. We were on our own for the rest of our stay.
No apology, no directions, no gratuity, just hit the road with a cold impersonal form letter that had been copied a thousand times, telling the new Hotel we were entitled to one night and one phone call on the Marriott.
As a frequent business travelers we were not happy and will never use them again.
To their credit when I did call Marriot Corporate and complain that I at least would like my points, the General Manager did accomodate them, just what we would have gotten if we had stayed the 4 days, and a little more (please, about $5 worth). I should never have had to ask.
No Thanks, there are better places to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 May 2012
Thank you for the review of our hotel. There has been a situation in the last month in which we had an unforeseen circumstance that placed the hotel in a situation to relocate a few guests. In this scenario, we pay for the first room night and welcome you back to the hotel on subsequent nights. We take full responsibility for the issue that caused the limited availability of guest rooms which is why we pay for your one night stay.
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If the point compensation isn't what you expected, please feel free to contact me directly at (919) 883-3402. I want to be sure that you are satisfied with the compensation so that we can maintain your loyalty to the brand.
Thanks and I look forward to hearing from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC