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Courtyard by Marriott Chapel Hill – reviews, photos

3.0 of 5
100 Marriott Way, Chapel Hill, NC 27517
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Courtyard by Marriott Chapel Hill
Ranked #7 of 16 hotels in Chapel Hill
4.5 of 5 stars 119 Reviews
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119 reviews from our community

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Date Rating
Smyrna, Georgia
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Terrible customer service do NOT stay here.”
1 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

My wife and I booked a room IN DECEMBER for the UNC Duke game on Feb 8. We arrive at the hotel at 5pm and are told that our room has been given away as the hotel has been overbooked. How in the hell, when we booked in Dec, did WE get bumped? Management was NOT apologetic at all, they didnt even bother to call us ahead of time to let us know that the hotel room had been given away (apparently to another guest who offered to pay more) and simply shuttled us off to another location NINE miles away in Apex. This ruined our trip and, to add insult to injury, they had NOT booked us a room at the other property (which they told us they had). My wife and I travel a lot on business and this will be unequivocally the LAST time we stay at a Marriott, period. This location in particular has a terrible attitude towards its guests, and their business model is deporable.
Screw the Chapel Hill Marriott, and they just lost two customers for life.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal Bynum, General Manager at Courtyard by Marriott Chapel Hill, responded to this review
13 February 2012
Thank you for taking time to review your experience here at the hotel. Due to an unforeseen circumstance, we did have to place a few guests at comparable nearby hotels. In this scenario, your hotel room, transportation and phone calls are paid for by the hotel. If we are not able to honor a reservation, we are willing to pay for it to compensate for the inconvenience. Circumstances like these very rarely occur and we do everything in our power here at the hotel to prevent such things from happening.

The statement regarding service is not a representation of our staff here at the hotel. We take pride in ensuring that every guest is satisfied from the time of the reservation until checkout. I hope that you are willing to give us another try during your next visit to Chapel Hill.

Please call me directly if you would like to discuss anything further.

Thanks,
Crystal Bynum
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Lynchburg, Virginia
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Oustanding Customer Service By Front Desk Attendant Cynthia Knight”
4 of 5 stars Reviewed 2 February 2012

Employee Cynthia Knight provided my wife, myself and couple traveling with us outstanding customer service and was very attentive to our needs.

Room Tip: Corner rooms seem to be the best rooms with lots of space.
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal Bynum, General Manager at Courtyard by Marriott Chapel Hill, responded to this review
13 February 2012
Thank you for the review of our hotel. Cynthia is a great asset to our team and we enjoy working with her.

We look forward to serving you again in the near future.

Thanks!
Crystal Bynum
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Framingham, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
“outstanding value”
5 of 5 stars Reviewed 30 January 2012

Beautiful looking hotel. It has the appearance of a high scale hotel like the Ritz from the outside. The interior is beautiful as well. The rooms are very nice size. The staff is courteous and friendly and it is a bargain price for the quality. It is well located and is a short drive to the beautiful campus of the University of North Carolina and the main streets of Chapel Hill.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Crystal Bynum, General Manager at Courtyard by Marriott Chapel Hill, responded to this review
13 February 2012
Thank you for the review of our hotel. I am glad to hear that you enjoy the upscale accommodations and service here at our hotel.

We look forward to serving you again in the near future!

Thanks,
Crystal Bynum
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Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“The service is amazing!”
4 of 5 stars Reviewed 27 January 2012 via mobile

I have been here 4 times and they continue to exceed my expectations because they go the extra me

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“great place to rest your head”
4 of 5 stars Reviewed 26 January 2012

Stayed here in January 2012. Perfect place to stay in Chapel Hill! It's a short walking distance to a shopping center with great restaurants and shops, as well as a very short drive to the heart of Chapel Hill. The hotel employees were all friendly and helpful, especially Keith. The lobby modern (updated) and includes a restaurant, Starbucks coffee, a "market" for treats (soda, candy, etc.), a bar, sitting areas, and a breakfast area (not complimentary). The interior of the room was nothing exciting, but it was very clean and the bed was very comfortable. My only issues during the stay were as follows: the heating system in our room made a really loud humming noise when turned on; the hallway was FREEZING, as if a window was open somewhere on the floor; the blowdryer in the room looked and performed like it was at least 10 years old.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Courtyard by Marriott Chapel Hill

  • Courtyard Chapel Hill
  • Chapel Hill Courtyard
  • Chapel Hill Marriott
Address: 100 Marriott Way, Chapel Hill, NC 27517
Price range (per night):* INR6,878 - 9,059

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