Check in was immediate. There were several people checking in, but there was plenty of staff to get everyone taken care of immediatley. The bed and bedding seemed updated, the carpet was clean and soft, the bathroom was clean and well stocked with plenty of towels. The evening reception was pleasant with free drinks and light snacks. The breakfast was fresh and plentiful. My only complaint was that this was a very short stay (only one night) and I could not make use of the pool and sauna which I remember as being super relaxing. We also could not make use of the restaurant which, in the past, was exceptional.
Room Tip: I was given several choices. We prefer to be close to the elevator and on a lower floor. They will...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear: claudia0501
Thank you for your many very generous comments regarding your recent stay with us. We are very fortunate to have an exceptional team of service professionals. They really do care that you enjoy your stay.
I'm sorry that you didn't get to stay longer as well. Maybe on your next visit to our area.
Embassy Suites is a member of the Hilton family of brands. If you are a Hilton Hhonors member you can include location preferences in your profile. Its easy to sign up.
I hope to see you on your next visit to our area.
Regards
Russ Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC