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Homewood Suites by Hilton Raleigh/Cary – reviews, photos

3.0 of 5
100 MacAlyson Court, Cary, NC 27511
Hotel amenities
Homewood Suites by Hilton Raleigh/Cary
Ranked #11 of 22 hotels in Cary
3.5 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    19
    14
    11
    6
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Date Rating
Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed 26 October 2011
1
person found this review helpful

Stayed in Cary, NC in November 2011 in a Queen suite. The hotel has a nice homey feel to it. The rooms are large and have a seperate kitchen and living room, which is always a bonus. The gym, although small, had a couple of treadmills, with TVs, and some free weights. The equipment was nicely maintained and seemed fairy new. Hubby jumped in the hottub and gave it an "ok" (could have bee hotter). Breakfast met our needs just fine. My favorite breakfast food is potatoes, but they only had that one of the two days were were there. Not dissing the hotel here, they like to change things up... I get that. Included breakfast is always a nice perk.

We attended an event in one of the ballrooms and had a great time. The food was good and the staff excellent. In fact, the staff was excellent our entire stay.

The hotel was clean and the surrounding grounds were nice... went for a walk and enjoyed the scenery.

Two things I was not a huge fan of were the bouncy bed and the shower. The bed was too springy for me (but that's a personal preference) and the shower was not tiled. Rather, it was the white plasticy shower insert. Not a huge deal, it was clean and did the job and that's all that counts.

All in all, this was a strong mid-range hotel in my opinion. The value was outstanding. I would stay there again if in town.

Room Tip: We were on the third floor (really the second I think). It was nice walking up the staircase and no...
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairbanks, Alaska
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Unique parklike setting; quiet and pleasant rooms.”
5 of 5 stars Reviewed 12 October 2011

I frankly don't understand the several poor reviews...We visit my wife's relatives every year and this is by far the best location we have found in Apex-Cary. There are nice walking trains nearby, and several good eateries a short walk away. We have stayed here for several week-long visits and have never been disappointed.

We've had good experiences with the front desk staff, including a rather large woman on duty in the evening whom we found to be competent and helpful, recent comments to the contrary notwithstanding. Perhaps it was a different person. We seldom eat the complimentary meals, but the few breakfasts we have had are ample and good.

Bedbugs???? After reading the review we ransacked our bed and could find no sign of the critters. If there was a problem, it has been addressed, at least in our room. About the only negative thing I can say about the rooms is that the rug in our latest suite is older and somewhat stained.

I usually don't check trip advisor if I know the hotel...I did check this time and was ready to
relocate in a heartbeat if the quality had slipped. Tonight will be our sixth night here, and we are more than satisfied.




I

Room Tip: Upper suite not facing parking lot.
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha McKenzie, Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this review
14 October 2011
Cptnalaska,

Thank you for continuing to stay with us at Homewood Suites Cary! Our goal is to always provide the very best guest accommodations. It is not often that guest feel the need to comment when they have a great stay and we do really appreciate you making that effort! We will continue to try our very best and we will make sure that the room that you stayed has its carpet cleaned as soon as possible. Thank you for bringing this to our attention!

Once again thank you and we look forward to seeing you again when visiting your family in the Cary area!

Regards,

Alisha McKenzie
Assistant General Manager
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Dallas, Texas
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great Place”
4 of 5 stars Reviewed 7 October 2011

Very friendly people, good breakfast every day and good dinners from Mon-Thurs. free! The staff are very helpful... even print out directions to your chosen destination. Room are very spacious and very clean. It was a very good stay and centrally located to the Raleigh, Cary, and Durham areas.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alisha McKenzie, Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this review
12 October 2011
Thank you for completing our online survey and for choosing to stay with us at Homewood Suites Cary! Our goal is to provide the best accommodations and service in the lodging industry today. We are very pleased that we could provide you with the best service and accomodations during your stay!

Thank you for being our guest and for being honest. We hope that you will give us another opportunity to serve you again. We look forward to serving you in the future.

Regards,

Alisha McKenzie
Assistant General Manager
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Buffalo, NY
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Cozy hotel with great breakfast and really nice staff”
4 of 5 stars Reviewed 8 September 2011
2
people found this review helpful

This was my first stay at Homewood Suites. I travel a bit for work and tend to gravitate towards accommodations that provide the extras (breakfast, parking, internet) without charging me the extra fees. From the moment I arrived, the front desk staff was extremely welcoming and even checked in on me shortly after my arrival to make sure everything was ok. The room with a king size bed was on the smaller size but the bed was comfy and that did a good job with the confined space. I was a little skeptical about being on the ground floor but the noise level was pretty minimal and who wouldn't love waking up to the smell of bacon engulfing the hallway. The food at breakfast was probably the best hotel breakfast I've ever had (and that includes hotel like the W and Westin). The food crew was so friendly and I look forward to coming back to this hotel.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bflo_grl about Homewood Suites by Hilton Raleigh/Cary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha McKenzie, Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this review
12 September 2011
bflo_girl,

Thank you so much for your review. We strive to offer 100% guest satisfaction to all of our guest and I am very pleased that this was accomplished during your stay. Many people do not take the time to review hotels when they have experienced a great stay and we thank you for taking time out of your busy schedule to do so.

Once again, thank you and we look forward to seeing you again in the future.

Regards,

Alisha McKenzie
Assistant General Manager
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Corolla, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Worlds rudest stafg”
2 of 5 stars Reviewed 27 August 2011 via mobile

The rooms are nice. Make sure to avoid the larger lady that works on the morning shift. She had her cell phone ringing in het pocket during breakfast and was extremely rude. Personally I would not come back here.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask WildHorseAdventure about Homewood Suites by Hilton Raleigh/Cary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha McKenzie, Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this review
31 August 2011
WildHorseAdventure,

I want to thank you for choosing to stay with us at Homewood Suites Cary as well as for taking the time out of your busy schedule to post your review for our hotel. I also want to apologize if our staff was rude to you and I would love to have more details on the situation to ensure that this does not occur again with our guest in the future. We do have a strict policy of no cell phones at our hotel and this has been addressed with our staff! Our goal is to provide our guest with 100% satisfaction and when this is not accomplished we have failed our goal! With the help of guest and their feedback this helps us to provide the very best for our guest.

Once again I do apologize and I hope that you will try us again in the future. Please feel free to contact me with more feedback!

Regards,
Alisha McKenzie
Assistant General Manager
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Additional Information about Homewood Suites by Hilton Raleigh/Cary

  • Homewood Suites Raleigh Cary
  • Homewood Suites Cary
  • Hilton Cary
  • Homewood Cary
  • Cary Homewood Suites
  • Cary Homewood
  • Cary Hilton
Address: 100 MacAlyson Court, Cary, NC 27511
Price range (per night):* INR4,809 - 9,003

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