The only positive thing I can say about this hotel is that the room was clean. The check in was terrible. The check in clerk could not even find my rerservation which was booked and prepaid for through Orbitz. The clerk checking me in didn't seem to know what she was doing either, which kind of explains why she couldn't find my reservation and also why I was charged a second time for the room by the hotel itself. There was no one there in the morning to check you out either, just a basket on the counter that said keys. Very unprofessional to say the least. After I got home and realized the hotel had charged me in error for my room I called and told them I had booked and paid through Orbitz and they had charged me in error and could they please refund the money to my credit card. The owner of the hotel, Denny, told me he was not going to do anything and that if I wanted something done I needed to call Orbitz myself and have them take care of it. Since Orbitz wasn't the problem, he was, this didn't make any sense to me but after trying for over 15 minutes to talk to him about what could be done I saw dealing with him was going to be useless. I did call Orbitz and they called the hotel immediately and a few minutes later Denny, the owner of the hotel, was back on the phone now with me and Orbitz and said he would take care of refunding the money to my account right then and there. Now was that so hard??? I guess it was because days later the money was still not refunded to my account nor was it even in processing according to my bank. I called Denny back to ask him if he knew how long it would take for the refund to go through and he told me it was done that day and would go through either that day or the next just like the initial charge had. I told him that it had not gone through to my account yet and would he call the vendor for his credit card machine or maybe his bank to see what the hold up was or if anything else needed to be done. He flatly refused and told me that if I wanted something else done then I needed to quit complaining to him and get on the phone with my bank because it was my problem, not his. Since Denny is absolutely no help at all I did make that phone call to my bank and when I did I reported his hotel for the fraudulent charge and have a claim in process since it seems that is the only way I will ever get my money refunded from this shady hotel merchant. My advice is to stay as far away from this hotel as you possibly can. Lock up your credit cards if you don't as you won't have any money left on them when they are done if you don't.